Knowledge Base

Categories (17)

Faculty Resources

Links to resources, help guides and tips for faculty
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Student Resources

Links to resources, help guides and tips for students
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Accounts & Access

Information about authentication and access to academic and administrative systems.
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Audio Visual & Classroom Support

Help articles about Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans, and Web Conferencing.
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Desktop, Devices, & Software

Self-guided help for common issues with Office Computers, Devices, and Software
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Email & Calendaring

Support articles for Union College's environment for email and calendaring.
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Information Security

Information on how to protect and encrypt files and sensitive data.
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IT Accessibility

Best practices for creating accessible online content.
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Learning Design and Digital Innovation Support

Support articles for Learning Technologies like Nexus, Ensemble Media, Perusall and more!
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Meeting & Event Support

Helpful documentation to provide guidance for all your multimedia needs for meetings, lectures, conferences and other events.
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Network & Wireless

Help guides for academic, professional staff and students for wired/wireless connections.
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Nexus Course Support

Documentation and help for Nexus courses.
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Telephone, Cellular, & Voicemail

Support documentation for campus telephones, cellular, and voicemail support.
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Training and Other Resources

Online training and other IT resources.
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Web Support

Documentation on creating and maintaining web content..
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Frequently Asked Questions (FAQs)

Find answers to your frequently asked questions about classrooms + labs, computer support, Nexus, networking, and more!
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ITS Internal

Documents for ITS reference and use only.
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