- Knowledge Base
- Network, Wireless, + Cable TV
- VPN
The Cisco VPN client allows you to access Union College resources from a computer when you are not physically at Union College.
- Knowledge Base
- Accounts & Access
MyApps is Union's Password Self-Service solution for accessing resources and changing or resetting passwords. This articles looks at how to manage your password.
- Knowledge Base
- Learning Technology Support
Create and share custom maps with Google My Maps.
- Knowledge Base
- Desktop, Devices, & Software
A list of current campus software licenses available.
- Knowledge Base
- Audio Visual & Classroom Support
Apporto is a cloud-based virtual computer lab for students to access applications over the internet i.e. SPSS, Eviews.
- Knowledge Base
- Learning Technology Support
- Academic + Instructional Continuity During Disruption
In the event of an emergency situation caused by any number of factors, your ability to continue your class in the manner that you've planned may be impacted. This guide helps you find alternatives for these unforeseen situations, including: General pre-disruption planning tips; Get started with your instructional continuity plan; Strategies for moving course online; and Resources.
- Knowledge Base
- Student Resources
Information on using Zoom for your classes
- Knowledge Base
- Meeting & Event Support
- Zoom
How to use Zoom Web Conferencing.
- Knowledge Base
- Accounts & Access
In order to receive a Union College account for accessing systems, you will need to complete the appropriate form. New employees should receive this form as part of their paperwork when hired. For others, the appropriate form must be completed and returned it to ITS before the account can be created.
- Knowledge Base
- Training and Other Resources
These resources are available to assist in continuing Union College business operations if you are working remotely from home or elsewhere.
- Knowledge Base
- Training and Other Resources
ITS provides all Union College students, faculty, and staff access to LinkedIn Learning, an online subscription library that teaches the latest software, creative, and business skills through high-quality instructional videos. LinkedIn Learning was formerly known as lynda.com.
- Knowledge Base
- Meeting & Event Support
- Zoom
Want to play a video in your live Zoom session? Read this article first!
- Knowledge Base
- Desktop, Devices, & Software
Resources for getting & using Mathematica
- Knowledge Base
- Meeting & Event Support
Learning Environments (LE) can help you figure out all your multimedia needs for meetings, lectures, conferences and other events. Our friendly, knowledgeable staff will help you with everything from simple equipment rental to venue setup support, as well as provide reliable onsite technical support throughout your event.
- Knowledge Base
- Email & Calendaring
General information on Google Workspace (formerly known as Google Apps for Education or GSuite)
- Knowledge Base
- IT Accessibility
Old versions of Microsoft Office files may need to be updated to allow the Accessibility Checker to run.
- Knowledge Base
- Learning Technology Support
- Multimedia
- Ensemble Video
Ensemble Anthem is a powerful Mac and Windows solution supporting your lecture capture, screen capture and flipped learning needs that easily integrates with your Ensemble Media Library (the platform which streams audio/video content like YouTube–without the ads). Ensemble Anthem enables you to easily record screen movements with audio, and/or record video from a webcam. This article describes how to login to Ensemble, and install and launch Ensemble Anthem.
- Knowledge Base
- Meeting & Event Support
Frequently asked questions about virtual meetings and video conferences (using Zoom)
- Knowledge Base
- Audio Visual & Classroom Support
- Digital Studio
Frequently asked questions about the Digital Studio.
- Knowledge Base
- Telephone, Cellular, & Voicemail
- Voicemail Support
Instructions for using voicemail on your campus phone.
- Knowledge Base
- Network, Wireless, + Cable TV
- Wireless
Using the eduroam wireless network service at other institutions.
- Knowledge Base
- Telephone, Cellular, & Voicemail
- Telephone User Guides
Quick reference guides with the more commonly used features and functions of Cisco (VOIP) Telephones.
- Knowledge Base
- Information Security
Okta is a data security platform that Union deploys to enable Multi-Factor Authentication. Following are the steps you must follow to set up the factors to use with Okta.
- Knowledge Base
- Network, Wireless, + Cable TV
- Wireless
How to register a network account on a Mac.
- Knowledge Base
- Nexus Course Support
Turnitin is integrated with Nexus and allows faculty to check student work for plagiarism, as well as give paperless feedback.