Popular Articles

How to Use the Cisco VPN Client (Mac/PC)
The Cisco VPN client allows you to access Union College resources from a computer when you are not physically at Union College.
MyApps Application Portal: Password Self-Service
MyApps is Union's Password Self-Service solution for accessing resources and changing or resetting passwords. This articles looks at how to manage your password.
Google My Maps
Create and share custom maps with Google My Maps.
Software
A list of current campus software licenses available.
Apporto Virtual Computer Lab
Apporto is a cloud-based virtual computer lab for students to access applications over the internet i.e. SPSS, Eviews.
Spectrum Cable TV Channel Line-Up
Find the Spectrum Cable TV line-up here.
Streaming Video in Live Zoom Sessions
Want to play a video in your live Zoom session? Read this article first!
Enable Multi-Factor Authentication Using Okta
Okta is a data security platform that Union deploys to enable Multi-Factor Authentication. Following are the steps you must follow to set up the factors to use with Okta.
Keep Teaching: Academic + Instructional Continuity During Disruption
In the event of an emergency situation caused by any number of factors, your ability to continue your class in the manner that you've planned may be impacted. This guide helps you find alternatives for these unforeseen situations, including: General pre-disruption planning tips; Get started with your instructional continuity plan; Strategies for moving course online; and Resources.
Zoom Web Conferencing
How to use Zoom Web Conferencing.
Attending Classes with Zoom
Information on using Zoom for your classes
Application for a Computer Account (AFCA)
In order to receive a Union College account for accessing systems, you will need to complete the appropriate form.  New employees should receive this form as part of their paperwork when hired.  For others, the appropriate form must be completed and returned it to ITS before the account can be created.
LinkedIn Learning Video Training
ITS provides all Union College students, faculty, and staff access to LinkedIn Learning, an online subscription library that teaches the latest software, creative, and business skills through high-quality instructional videos. LinkedIn Learning was formerly known as lynda.com.
Event & A/V Equipment Support
Learning Environments (LE) can help you figure out all your multimedia needs for meetings, lectures, conferences and other events. Our friendly, knowledgeable staff will help you with everything from simple equipment rental to venue setup support, as well as provide reliable onsite technical support throughout your event.
Resources for Working Remotely
These resources are available to assist in continuing Union College business operations if you are working remotely from home or elsewhere.
MyApps Application Portal: The Dashboard
MyApps is Union's Password Self-Service solution for accessing resources and changing or resetting passwords. This article looks at the MyApps Dashboard and how to customize it to make it "yours".
Student Billing Self Service
Find out how to access your billing and payment information through Union's Self-Service portal.
Unable to Run the Microsoft Accessibility Checker
Old versions of Microsoft Office files may need to be updated to allow the Accessibility Checker to run.
Google Workspace at Union College
General information on Google Workspace (formerly known as Google Apps for Education or GSuite)
Frequently Asked Questions about Multi-Factor Authentication (MFA)
As ITS receives commonly asked questions from about Multi-Factor Authentication, they will get added to this Frequently Asked Questions list.
Get access to Mathematica Desktop, Mathematica Online, and Wolfram|Alpha Pro
Resources for getting & using Mathematica
Frequently Asked Questions about Video Conferences
Frequently asked questions about virtual meetings and video conferences (using Zoom)
Frequently Asked Questions about the Digital Studio
Frequently asked questions about the Digital Studio.
Installing and Launching Ensemble Anthem
Ensemble Anthem is a powerful Mac and Windows solution supporting your lecture capture, screen capture and flipped learning needs that easily integrates with your Ensemble Media Library (the platform which streams audio/video content like YouTube–without the ads). Ensemble Anthem enables you to easily record screen movements with audio, and/or record video from a webcam. This article describes how to login to Ensemble, and install and launch Ensemble Anthem.
Voicemail Support
Instructions for using voicemail on your campus phone.