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Articles
Knowledge Base
Categories (16)
Accounts & Access
Information about authentication and access to academic and administrative systems.
Audio Visual & Classroom Support
Help articles about Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans, and Web Conferencing.
Desktop, Devices, & Software
Self-guided help for common issues with Office Computers, Devices, and Software
Email & Calendaring
Support articles for Union College's environment for email and calendaring.
Information Security
Information on how to protect and encrypt files and sensitive data.
IT Accessibility
Best practices for creating accessible online content.
Learning Technology Support
Support articles for Learning Technologies like Nexus, Ensemble Media, Perusall and more!
Meeting & Event Support
Helpful documentation to provide guidance for all your multimedia needs for meetings, lectures, conferences and other events.
Network, Wireless, + Cable TV
Help guides for academic, professional staff and students for wired/wireless connections and cable TV.
Nexus Course Support
Documentation and help for Nexus courses.
Student Resources
Links to resources, help guides and tips for students
Telephone, Cellular, & Voicemail
Support documentation for campus telephones, cellular, and voicemail support.
Training and Other Resources
Online training and other IT resources.
Web Support
Documentation on creating and maintaining web content..
Frequently Asked Questions (FAQs)
Find answers to your frequently asked questions about classrooms + labs, computer support, Nexus, networking, and more!
ITS Newsletters
Yearly Fall Newsletter
Additional Resources
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