Knowledge Base

Categories (16)

Accounts & Access

Information about authentication and access to academic and administrative systems.

Audio Visual & Classroom Support

Help articles about Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans, and Web Conferencing.

Desktop, Devices, & Software

Self-guided help for common issues with Office Computers, Devices, and Software

Email & Calendaring

Support articles for Union College's environment for email and calendaring.

Information Security

Information on how to protect and encrypt files and sensitive data.

IT Accessibility

Best practices for creating accessible online content.

Learning Design and Digital Innovation Support

Support articles for Learning Technologies like Nexus, Ensemble Media, Perusall and more!

Meeting & Event Support

Helpful documentation to provide guidance for all your multimedia needs for meetings, lectures, conferences and other events.

Network, Wireless, + Cable TV

Help guides for academic, professional staff and students for wired/wireless connections and cable TV.

Nexus Course Support

Documentation and help for Nexus courses.

Student Resources

Links to resources, help guides and tips for students

Telephone, Cellular, & Voicemail

Support documentation for campus telephones, cellular, and voicemail support.

Training and Other Resources

Online training and other IT resources.

Web Support

Documentation on creating and maintaining web content..

Frequently Asked Questions (FAQs)

Find answers to your frequently asked questions about classrooms + labs, computer support, Nexus, networking, and more!

ITS Newsletters

Yearly Fall Newsletter