Knowledge Base

Categories (17)

Faculty Resources

Links to resources, help guides and tips for faculty
Expand

Student Resources

Links to resources, help guides and tips for students
Expand

Accounts & Access

Information about authentication and access to academic and administrative systems.
Expand

Audio Visual & Classroom Support

Help articles about Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans, and Web Conferencing.
Expand

Desktop, Devices, & Software

Self-guided help for common issues with Office Computers, Devices, and Software
Expand

Email & Calendaring

Support articles for Union College's environment for email and calendaring.
Expand

Information Security

Information on how to protect and encrypt files and sensitive data.
Expand

IT Accessibility

Best practices for creating accessible online content.
Expand

Learning Design and Digital Innovation Support

Support articles for Learning Technologies like Nexus, Ensemble Media, Perusall and more!
Expand

Meeting & Event Support

Helpful documentation to provide guidance for all your multimedia needs for meetings, lectures, conferences and other events.
Expand

Network, Wireless, + Cable TV

Help guides for academic, professional staff and students for wired/wireless connections and cable TV.
Expand

Nexus Course Support

Documentation and help for Nexus courses.
Expand

Telephone, Cellular, & Voicemail

Support documentation for campus telephones, cellular, and voicemail support.
Expand

Training and Other Resources

Online training and other IT resources.
Expand

Web Support

Documentation on creating and maintaining web content..
Expand

Frequently Asked Questions (FAQs)

Find answers to your frequently asked questions about classrooms + labs, computer support, Nexus, networking, and more!
Expand

ITS Internal

Documents for ITS reference and use only.
Expand