My Recently Visited Services
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Request new Software to be installed in a classroom or lab.
Request creation or modification of network file shares.
Request assistance with Union College owned printers.
Request assistance with a virus and malware issue.
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Request AV support for an event or conference.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Request creation or modification of a Colleague Report, Query, or XUQP.
Any request related to Accounts & Access not covered in other service request forms.
Request for adding users to a computer.
Modifying courses after the schedule has been published
Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
Request to have your computer equipment moved or picked up to recycle.
Request creation or modification of a Colleague computed column.
Request creation or modification to a Gift Acknowledgement in Colleague.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
For general help setting something up or getting access to a system.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Request creation or modification of a shared Google Calendar.
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Request assistance with your Union College owned computer.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.