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Services or Offerings?
Adding Additional Users to Machines
  1. Services
  2. Computers, Devices, & Printers
Request for adding users to a computer.
Additional Google Workspace Services Request
  1. Services
  2. Email & Calendaring
Request to access to Google Additional Services
Audio/Visual Support Request
  1. Services
  2. Audio Visual & Classroom Support
Request AV support for an event or conference
Business Objects and Tableau reporting tools
  1. Services
  2. Administrative & Business
Any requests related to Business Objects or Tableau reporting tools.
Cisco Jabber Help
  1. Services
  2. Telephone & Voice Services
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Cisco Jabber Request
  1. Services
  2. Telephone & Voice Services
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Classroom & Lab Software Requests
  1. Services
  2. Audio Visual & Classroom Support
Request new Software to be installed in a classroom or lab.
Classroom & Lab Technology Help
  1. Services
  2. Audio Visual & Classroom Support
For support issues pertaining to technology within classrooms managed directly by ITS.
Colleague Account Access Modification Request
  1. Services
  2. Accounts & Access
Request changes to Colleague screens and programs.
Computed Column Request
  1. Services
  2. Administrative & Business
Request creation or modification of a Colleague computed column.
Computer Issue
  1. Services
  2. Computers, Devices, & Printers
Request assistance with your Union College owned computer.
Conference Call/Speakerphone Request
  1. Services
  2. Telephone & Voice Services
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Data File Download Request
  1. Services
  2. Administrative & Business
Request creation or modification of a Colleague download file.
DNS add/change Request
  1. Services
  2. Network & Wireless
Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
Documentation
  1. Services
  2. General Help