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Services or Offerings?
Adding Additional Users to Machines
  1. Services
  2. Computers, Devices, & Printers
Request for adding users to a computer.
Additional Google Workspace Services Request
  1. Services
  2. Email & Calendaring
Request to access to Google Additional Services
Audio/Visual Support Request
  1. Services
  2. Audio Visual & Classroom Support
Request AV support for an event or conference
Cisco Jabber Request
  1. Services
  2. Telephone & Voice Services
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Classroom & Lab Technology Help
  1. Services
  2. Audio Visual & Classroom Support
For support issues pertaining to technology within classrooms managed directly by ITS.
Colleague Account Access Modification Request
  1. Services
  2. Accounts & Access
Request changes to Colleague screens and programs.
Computed Column Request
  1. Services
  2. Administrative & Business
Request creation or modification of a Colleague computed column.
Computer Issue
  1. Services
  2. Computers, Devices, & Printers
Request assistance with your Union College owned computer.
Conference Call/Speakerphone Request
  1. Services
  2. Telephone & Voice Services
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Data File Download Request
  1. Services
  2. Administrative & Business
Request creation or modification of a Colleague download file.
DNS add/change Request
  1. Services
  2. Network & Wireless
Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
Documentation
  1. Services
  2. General Help
Equipment Move or Pickup Request
  1. Services
  2. Computers, Devices, & Printers
Request to have your computer equipment moved or picked up to recycle.
Event Support & AV Equipment Request
  1. Services
  2. Audio Visual & Classroom Support
Request Audio Visual equipment for an event.
File Share Request
  1. Services
  2. File Sharing & Collaboration
Request creation or modification of network file shares.