Request software installation to a Union College owned and managed device
Request creation or modification of network file shares.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request creation or modification of a Colleague Report, Query, or XUQP.
Request assistance with resetting your password.
Request assistance with Union College owned printers.
Request assistance with a virus and malware issue.
Request creation or modification of a shared Google Calendar.
Request for adding users to a computer.
Request AV support for an event or conference
Request change of access right to ONESolution (ifas).
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Request new Software to be installed in a classroom or lab.
Request assistance with your Union College owned computer.
Request creation or modification of a Colleague download file.
For support issues pertaining to technology within classrooms managed directly by ITS.
Request changes to Colleague screes and programs.