Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
For general help setting something up or getting access to a system.
Request assistance with your Union College owned computer.
Request creation or modification of network file shares.
Request assistance with Union College owned printers.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Request assistance with resetting your password.
Request assistance with a virus and malware issue.
When you don't know what else to do, click here!
Request creation of a shared (delegated) email account.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request AV support for an event or conference
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Request to access to Google Additional Services
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Request for adding users to a computer.
Any request related to Colleague not covered in other service request forms.
Request creation or modification of a shared Google Calendar.
Request creation or modification of a Google Group.
Request assistance purchasing technology equipment.