Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
For support issues pertaining to technology within classrooms managed directly by ITS.
Request assistance purchasing technology equipment.
Request creation or modification of a Colleague download file.
For general help setting something up or getting access to a system.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Request creation of a shared (delegated) email account.
Request AV support for an event or conference
Request creation or modification of a shared Google Calendar.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Request new Software to be installed in a classroom or lab.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request assistance with your Union College owned computer.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request creation or modification of network file shares.
Request creation or modification of a Google Group.
Request creation or modification of a Colleague computed column.
Request for adding users to a computer.
Request assistance with resetting your password.
Request assistance with a virus and malware issue.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.
Request creation or modification of a Colleague Report, Query, or XUQP.