Request changes to Colleague screes and programs.
If you do not see a form for your specific service request, use the General Telecom Request form for help
Request creation or modification of a shared Google Calendar.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Any request related to Colleague not covered in other service request forms.
For support issues pertaining to technology within classrooms managed directly by ITS.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request assistance with a virus and malware issue.
Request creation or modification of a Google Group.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Request assistance with resetting your password.
Request change of access right to ONESolution (ifas).
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Request creation of a shared (delegated) email account.
Request creation or modification to a Gift Acknowledgement in Colleague.
When you don't know what else to do, click here!
Request assistance with your Union College owned computer.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
For general help setting something up or getting access to a system.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request to have your computer equipment moved or picked up to recycle.
Request to access to Google Additional Services
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.