My Recently Visited Services
For support issues pertaining to technology within classrooms managed directly by ITS.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Ask questions here about time tracking and absence requests including topics like how to submit an absence request, submit your hours for approval or how to cancel a request.
Request to access to Google Additional Services
For general help setting something up or getting access to a system.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Request assistance purchasing technology equipment.
Request creation of a shared (delegated) email account.
Request creation or modification of a shared Google Calendar.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Request creation or modification of network file shares.
Request to have your computer equipment moved or picked up to recycle.
Request changes to Colleague screens and programs.
Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.
Steps to recover documents or files on either Zeus or UFiles network directories.
Any request related to Accounts & Access not covered in other service request forms.
Request creation or modification to a Gift Acknowledgement in Colleague.
Request assistance with a virus and malware issue.
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.