My Recently Visited Services
Request assistance with a virus and malware issue.
Request creation or modification of a Colleague Report, Query, or XUQP.
Request creation or modification of a shared Google Calendar.
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Request creation of a shared (delegated) email account.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request software installation to a Union College owned and managed device
Student can receive credit for IB courses per the Union College policies found on the Admisison website
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
For general help setting something up or getting access to a system.
Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.
Request creation or modification to a Gift Acknowledgement in Colleague.
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Request assistance purchasing technology equipment.
Request AV support for an event or conference.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.