Request assistance with resetting your password.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request assistance with Union College owned printers.
Request creation or modification to a Gift Acknowledgement in Colleague.
Request creation of a shared (delegated) email account.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Any request related to Colleague not covered in other service request forms.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Request to access to Google Additional Services
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Request assistance with a virus and malware issue.
Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.
Request software installation to a Union College owned and managed device
Request change of access right to ONESolution (ifas).
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request creation or modification of a Colleague computed column.
Request creation or modification of a Colleague download file.
Request new Software to be installed in a classroom or lab.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Any requests related to Business Objects or Tableau reporting tools.
Request creation or modification of a shared Google Calendar.
Request creation or modification of a Google Group.
For all requests relating to file transfers.