Request for adding users to a computer.
For general help setting something up or getting access to a system.
Request assistance purchasing technology equipment.
Request Audio Visual equipment for an event.
For support issues pertaining to technology within classrooms managed directly by ITS.
For all requests relating to file transfers.
Request creation or modification of a Colleague Report, Query, or XUQP.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Request to access to Google Additional Services
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Request creation or modification of a Google Group.
Request assistance with your Union College owned computer.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Request to have your computer equipment moved or picked up to recycle.
Request software installation to a Union College owned and managed device
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request change of access right to ONESolution (ifas).
Any request related to Accounts & Access not covered in other service request forms.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request creation of a shared (delegated) email account.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request assistance with resetting your password.
Request AV support for an event or conference