Request creation of a shared (delegated) email account.
Request changes to Colleague screens and programs.
Request creation or modification of a Colleague computed column.
Request assistance purchasing technology equipment.
Request creation or modification of a Google Group.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request Audio Visual equipment for an event.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Any request related to Accounts & Access not covered in other service request forms.
Request creation or modification of a shared Google Calendar.
Request to access to Google Additional Services
Request assistance with resetting your password.
Request creation or modification of a Colleague download file.
Request assistance with a mobile device.
Request creation or modification of network file shares.
For general help setting something up or getting access to a system.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Steps to recover documents or files on either Zeus or UFiles network directories.
If you do not see a form for your specific service request, use the General Telecom Request form for help
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.