My Recently Visited Services
Request assistance with your Union College owned computer.
Request assistance purchasing technology equipment.
Request creation of a shared (delegated) email account.
Any request related to Accounts & Access not covered in other service request forms.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
For general help setting something up or getting access to a system.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request to have your computer equipment moved or picked up to recycle.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Request to access to Google Additional Services
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
For support issues pertaining to technology within classrooms managed directly by ITS.
Request new Software to be installed in a classroom or lab.
Processing change of minor form (including first time minor declaration
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Ask questions here about time tracking and absence requests including topics like how to submit an absence request, submit your hours for approval or how to cancel a request.
Request creation or modification of network file shares.
If you do not see a form for your specific service request, use the General Telecom Request form for help