My Recently Visited Services
For general help setting something up or getting access to a system.
Requests for increasing the capacity of a Google Shared Drive.
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Request creation or modification of a shared Google Calendar.
Request creation or modification of network file shares.
If you do not see a form for your specific service request, use the General Telecom Request form for help
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Processing of change of major form (including first time major declaration)
Modifying courses after the schedule has been published
Request software installation to a Union College owned and managed device
Request assistance with your Union College owned computer.
Request assistance purchasing technology equipment.
Union College has partnered with Boldyn Networks to provide high-speed internet access through the residential network with 24/7 customer support.
Request to have your computer equipment moved or picked up to recycle.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.