My Recently Visited Services
Any request related to Accounts & Access not covered in other service request forms.
For support issues pertaining to technology within classrooms managed directly by ITS.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
For general help setting something up or getting access to a system.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Request to access to Google Additional Services
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Request assistance purchasing technology equipment.
Request creation of a shared (delegated) email account.
Request creation or modification of a shared Google Calendar.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Request creation or modification of network file shares.
Request to have your computer equipment moved or picked up to recycle.
Request changes to Colleague screens and programs.
Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Request assistance with a virus and malware issue.