Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request creation or modification to a Gift Acknowledgement in Colleague.
Request assistance with your Union College owned computer.
Request assistance purchasing technology equipment.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Request assistance with resetting your password.
Request creation or modification of network file shares.
For support issues pertaining to technology within classrooms managed directly by ITS.
Request creation of a shared (delegated) email account.
Request creation or modification of a shared Google Calendar.
Request creation or modification of a Google Group.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Request to access to Google Additional Services
Request assistance with Union College owned printers.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request creation or modification of a Colleague Report, Query, or XUQP.
Request AV support for an event or conference
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Any request related to Accounts & Access not covered in other service request forms.
Request Audio Visual equipment for an event.
For general help setting something up or getting access to a system.
Request changes to Colleague screes and programs.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
For all requests relating to file transfers.