My Recently Visited Services
For support issues pertaining to technology within classrooms managed directly by ITS.
Any request related to Colleague not covered in other service request forms.
Request AV support for an event or conference.
For general help setting something up or getting access to a system.
Ask questions here about budgets or forecasting including topics like cost center budgets or budget to actual reports.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Any request related to Accounts & Access not covered in other service request forms.
Ask questions here about time tracking and absence requests including topics like how to submit an absence request, submit your hours for approval or how to cancel a request.
Ask any general payroll questions here that do not fit into the other categories.
Request new Software to be installed in a classroom or lab.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Student can receive credit for A Level courses per the Union College policies found on the Admisison website
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Any requests related to Business Objects or Tableau reporting tools.
Modifying courses after the schedule has been published
Union College has partnered with Boldyn Networks to provide high-speed internet access through the residential network with 24/7 customer support.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.