For support issues pertaining to technology within classrooms managed directly by ITS.
For general help setting something up or getting access to a system.
Request assistance with resetting your password.
Request to access to Google Additional Services
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Request creation or modification of a Colleague computed column.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request software installation to a Union College owned and managed device
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Any request related to Accounts & Access not covered in other service request forms.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Request assistance purchasing technology equipment.
Request creation or modification of a shared Google Calendar.
If you do not see a form for your specific service request, use the General Telecom Request form for help
Request change of access right to ONESolution (ifas).
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Request Audio Visual equipment for an event.
Request creation of a shared (delegated) email account.