Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Request changes to Colleague screes and programs.
Request creation or modification to a Gift Acknowledgement in Colleague.
Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Request assistance purchasing technology equipment.
Request creation or modification of a Colleague download file.
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request creation or modification of a shared Google Calendar.
Request Audio Visual equipment for an event.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Request creation or modification of a Google Group.
Request change of access right to ONESolution (ifas).
Request assistance with a virus and malware issue.
Request assistance with resetting your password.
Request creation or modification of network file shares.
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Request creation of a shared (delegated) email account.
For general help setting something up or getting access to a system.
Request for adding users to a computer.
For support issues pertaining to technology within classrooms managed directly by ITS.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request creation or modification of a Colleague Report, Query, or XUQP.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.