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Ask questions here about time tracking and absence requests including topics like how to submit an absence request, submit your hours for approval or how to cancel a request.
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Any requests related to Business Objects or Tableau reporting tools.
Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.
Ask any general payroll questions here that do not fit into the other categories.
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Request changes to Colleague screens and programs.
Request creation or modification to a Gift Acknowledgement in Colleague.
Modifying courses after the schedule has been published
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
For support issues pertaining to technology within classrooms managed directly by ITS.
Steps to recover documents or files on either Zeus or UFiles network directories.
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.