Popular Services

For general help setting something up or getting access to a system.


Any request related to Accounts & Access not covered in other service request forms.


Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.


If you do not see a form for your specific service request, use the General Telecom Request form for help


Request changes to Colleague screens and programs.


Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.


Request creation or modification of a Google Group.


Request assistance with resetting your password.


Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.


Request assistance purchasing technology equipment.


Any request related to Colleague not covered in other service request forms.


Request creation or modification of a Colleague computed column.


An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.


Request assistance with your Union College owned computer.


Request creation of a shared (delegated) email account.


Any requests related to Business Objects or Tableau reporting tools.


Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more


Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).


Request to access to Google Additional Services


Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.


For support issues pertaining to technology within classrooms managed directly by ITS.


Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.


Request creation or modification of a shared Google Calendar.


Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.


Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.