Popular Services

Request assistance with resetting your password.

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.

For general help setting something up or getting access to a system.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.

Request creation of a shared (delegated) email account.

For support issues pertaining to technology within classrooms managed directly by ITS.

Request to access to Google Additional Services

Request change of access right to ONESolution (ifas).

Any request related to Accounts & Access not covered in other service request forms.

Request creation or modification of a Google Group.

Request Audio Visual equipment for an event.

If you do not see a form for your specific service request, use the General Telecom Request form for help

Request creation or modification of network file shares.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

Request AV support for an event or conference

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

Any request related to Colleague not covered in other service request forms.

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

Request creation or modification of a shared Google Calendar.

Any requests related to Business Objects or Tableau reporting tools.

Request creation or modification of a Colleague Report, Query, or XUQP.

Request creation or modification of a Colleague download file.

Request creation or modification of a Colleague computed column.