Popular Services

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Request assistance with resetting your password.

Any request related to Accounts & Access not covered in other service request forms.

Any request related to Colleague not covered in other service request forms.

For general help setting something up or getting access to a system.

Request to access to Google Additional Services

Request creation or modification of a Google Group.

When you don't know what else to do, click here!

Request assistance with your Union College owned computer.

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.

Request creation or modification of a shared Google Calendar.

For support issues pertaining to technology within classrooms managed directly by ITS.

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

Any requests related to Business Objects or Tableau reporting tools.

Request creation of a shared (delegated) email account.

Request software installation to a Union College owned and managed device

The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.

Request creation or modification of a Colleague download file.

Request creation or modification of network file shares.

Request creation or modification of a Colleague computed column.

For all requests relating to file transfers.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.