Popular Services

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.

Request assistance with resetting your password.

For support issues pertaining to technology within classrooms managed directly by ITS.

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

Request assistance with your Union College owned computer.

Request to access to Google Additional Services

For general help setting something up or getting access to a system.

Request creation or modification of a Google Group.

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.

When you don't know what else to do, click here!

Any request related to Colleague not covered in other service request forms.

Request creation of a shared (delegated) email account.

Request AV support for an event or conference

Request changes to Colleague screes and programs.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

Any request related to Accounts & Access not covered in other service request forms.

Request creation or modification of a shared Google Calendar.

An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.

Request assistance purchasing technology equipment.

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.