For support issues pertaining to technology within classrooms managed directly by ITS.
Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
Request changes to Colleague screes and programs.
For general help setting something up or getting access to a system.
Any requests related to Business Objects or Tableau reporting tools.
Request AV support for an event or conference
Any request related to Colleague not covered in other service request forms.
Request creation or modification of a Colleague computed column.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request creation or modification of a Google Group.
Request assistance with your Union College owned computer.
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Request Audio Visual equipment for an event.
Request assistance with Union College owned printers.
Request to have your computer equipment moved or picked up to recycle.
Request software installation to a Union College owned and managed device
When you don't know what else to do, click here!
Request new Software to be installed in a classroom or lab.
Any request related to Accounts & Access not covered in other service request forms.
For all requests relating to file transfers.
Request assistance with a virus and malware issue.
Request creation of a shared (delegated) email account.