Popular Services

For general help setting something up or getting access to a system.


Any request related to Accounts & Access not covered in other service request forms.


Request assistance with resetting your Okta Verify.


Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.


Request creation of a shared (delegated) email account.


Request to have your computer equipment moved or picked up to recycle.


Request software installation to a Union College owned and managed device


Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.


Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.


Request to access to Google Additional Services


For support issues pertaining to technology within classrooms managed directly by ITS.


Request assistance with your Union College owned computer.


General registration help


Request assistance with Union College owned printers.


The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).


Modifying courses after the schedule has been published


Submit your questions, concerns or help requests regarding www.union.edu.


Add/Drop processing


Ask questions here about benefit plans including topics like coverage or how to make changes.


Request creation or modification of a Google Group.


Request new Software to be installed in a classroom or lab.


Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.


Request changes to Colleague screens and programs.


Request assistance purchasing technology equipment.