Popular Services

For general help setting something up or getting access to a system.


When you don't know what else to do, click here!


Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.


Any request related to Accounts & Access not covered in other service request forms.


Request assistance with your Union College owned computer.


Submit your questions, concerns or help requests regarding www.union.edu.


Ask questions here about cost centers including topics like changing cost center managers or approvals for cost center purchases.


Request AV support for an event or conference.

IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.


Request to access to Google Additional Services


Request assistance with Union College owned printers.


Any request related to Colleague not covered in other service request forms.


Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.


Ask questions here about budgets or forecasting including topics like cost center budgets or budget to actual reports.


Ask any general HR questions here that do not fit into the other categories.


Request creation of a shared (delegated) email account.


Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.


Request creation or modification of a Google Group.


For support issues pertaining to technology within classrooms managed directly by ITS.


Request changes to Colleague screens and programs.


Request assistance purchasing technology equipment.


Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).


Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.


Request assistance with resetting your Okta Verify.


Self Service navigation help


The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).