Popular Services

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Technology support.

Request to access to Google Additional Services

For general help setting something up or getting access to a system.

Request creation or modification of a Google Group.

If you do not see a form for your specific service request, use the General Telecom Request form for help

Request software installation to a Union College owned and managed device

Request assistance with resetting your password.

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.

Request creation or modification of a shared Google Calendar.

Any request related to Accounts & Access not covered in other service request forms.

Any request related to Colleague not covered in other service request forms.

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

Request creation of a shared (delegated) email account.

Request creation or modification of a Colleague computed column.

Request creation or modification of network file shares.

Request assistance with your Union College owned computer.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

For support issues pertaining to technology within classrooms managed directly by ITS.

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

Request new Software to be installed in a classroom or lab.

The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).

When you don't know what else to do, click here!

Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.

Request change of access right to ONESolution (ifas).