Popular Services
For general help setting something up or getting access to a system.
Any request related to Accounts & Access not covered in other service request forms.
Request creation of a shared (delegated) email account.
Request assistance with your Union College owned computer.
If you do not see a form for your specific service request, use the General Telecom Request form for help
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Request AV support for an event or conference.
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
For support issues pertaining to technology within classrooms managed directly by ITS.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Request to have your computer equipment moved or picked up to recycle.
Request assistance purchasing technology equipment.
Request changes to Colleague screens and programs.
Request assistance with Union College owned printers.
Submit your questions, concerns or help requests regarding www.union.edu.
Any request related to Colleague not covered in other service request forms.
Request for adding users to a computer.
Union College offers WiFi connectivity in nearly every building on campus. We are also an EduRoam participant.
Request to access to Google Additional Services
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Request new Software to be installed in a classroom or lab.