Popular Services

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.

For general help setting something up or getting access to a system.

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Request creation or modification of a Google Group.

For support issues pertaining to technology within classrooms managed directly by ITS.

Any request related to Accounts & Access not covered in other service request forms.

Request assistance purchasing technology equipment.

Request assistance with your Union College owned computer.

Steps to recover documents or files on either Zeus or UFiles network directories.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.

Request assistance with resetting your password.

Request to access to Google Additional Services

Request creation of a shared (delegated) email account.

Request creation or modification of a Colleague computed column.

Request change of access right to ONESolution (ifas).

Request creation or modification of network file shares.

Request Audio Visual equipment for an event.

Request assistance with Union College owned printers.

The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).

Any request related to Colleague not covered in other service request forms.

Request creation or modification of a shared Google Calendar.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

Request new Software to be installed in a classroom or lab.