Files from older versions of Word (.doc) may need to be converted to the latest version (.docx) in order for the Office Accessibility Checker to run.
![Accessibility checker error](https://union.teamdynamix.com/TDPortal/Images/Viewer?fileName=9d1061d6-cbe7-446f-b64b-672bf846132c.jpg)
The option to convert the file to the latest version of Word (.docx) is under the File tab.
Warning - Save a copy of the file in it's original older version (.doc) as a backup. The conversion can introduce formatting and layout changes. Carefully review the content after Word has converted it.
![Convert Word file](https://union.teamdynamix.com/TDPortal/Images/Viewer?fileName=be7ec802-069b-4d9b-a972-9a533e5b0dde.jpg)
If you are having difficulty or you have unanswered questions, please contact the Help Desk through the ITS Service Catalog or call (518) 388-6400.