Basic Connection Instructions for Union Wireless Network (Faculty/Staff/Commuter Students)

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Instructions for Union (with capital “U”) Wireless Network

Most people will be able to connect to the new Union Wireless Network quickly and easily. When your computer or device finds Union (with a capital “U”) on the network and presents it in your list of network choices, simply select it and log in, using your Union College username (the part before @union.edu in your email address) and password.

Under most circumstances, your computer or device will now remember the Union SSID choice and you shouldn’t need to select it again. If, for some reason, more detailed configuration instructions are needed, read on. 

Please note that we do not provide instructions in this guide for operating systems that are no longer supported by the manufacturer.  

Contents

Connecting with Windows 10

Connecting with Mac OS X

Connecting iPhone, iPod touch or iPad

Connecting with Android v10 and above

Connecting with Windows 10

Instructions for Setup (first time only)

  1. Open the Start menu and choose Settings.

The image shows a screenshot of the start menu, highlighting the settings location

  1. In the Settings window, select the Network & Internet heading.

The image shows a screenshot of the settings window, highlighting the Network & Internet location

  1. On the left side of the Network & Internet panel, choose Wi-Fi, then Show Available Networks, and then select Union (with capital “U”)

This image shows the Network and Internet panel, highlighting the locations of the Wi-Fi, where to click to show available networks and what the Union (with the capital "U") SSID looks like in the selection menu)

  1. Check the Connect automatically box and Select the Connect button in the highlighted Union panel.

This image shows the settings menu and highlights where to click to connect

  1. Enter your Union College Username & Password and Click the OK button.

This image shows an example image highlighting where to enter your union college user credentials (username & password) and also highlights where to click 'ok'

  1. Select Connect in the Continue Connecting panel.

this screenshot shows the Continue Connecting panel and highlights where to click 'connect'

  1. The Connected, secured message will indicate you are connected to the Union wireless network.

This screenshot shows the successful outcome if everything works as expected, showing Connected, secured

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Connecting to Union (with capital “U”) Wireless Network

  1. Click on the wireless Internet icon located in the Windows Taskbar in the lower right corner of your screen.

This is a screenshot showing what the wireless internet icon looks like, and highlights where to click

  1. A list of available wireless networks will appear in the menu panel. Select the Union (with capital “U”) wireless network and check connect automatically. Click Connect.

This screenshot shows that you successfully connection to the Union SSID, where to check the box to connect automatically, and where to click connect

  1. The Connected, secured message will indicate you are connected to the Union wireless network.

this shows a screenshot of the Connected, secured message that will indicate you are connected to the Union wireless network.

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Connecting with Mac OS X

Connecting to the Union (with a capital “U”) Wireless Network

  1. Make sure that the wireless card is turned on by clicking the Wi-Fi icon (or if an older Mac the AirPort icon) on the menu and selecting the Turn Wi-Fi On or Turn AirPort On option.

This screenshot shows where to look to see if the wireless card is turned on, and where to click on the Wi-Fi icon

This screenshot shows where to click on the Wi-Fi icon to see where to 'Turn Airport On' in older Mac Operating Systems

  1. Now select the Union (with capital “U”) wireless network from the list of available networks located in the Wi-Fi or AirPort menu and click ‘Connect’.

This screenshot shows the list of available networks and highlights the Union SSID and where to click to connect

  1. Enter your Union College username and password and click OK.

this screenshot shows the Network Authentication window, where you will enter your Union College username and password, and click OK

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Troubleshooting - Mac OS X

If you see a certificate warning

  1. When you connect to the wireless network Union (with capital “U”) you may see a certificate warning. If so, click on Show Certificate.

This screenshot shows what the pop up certificate warning looks like, and highlights where to click to show certificate

  1. You may now be prompted to enter your Mac computer username and password (NOT your Union College username and Password) to allow this trust to be saved. If so, enter your Mac username and password and click OK.

This shows a screenshot of the popup where you would enter you MAC computer username and password (not your union credentials)

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Make Union the default Wireless Network

  1. If you had previously used “union” with a lowercase “u”, your computer may try to connect to that network first. In order to be sure your computer connects first to the Union (with capital “U”) wireless network, follow these steps:

  2. Open the System Preferences by going to the Apple menu and choosing it:

This screenshot shows the Apple Menu and highlights where to select System Preferences

  1. Click on the Network icon in System Preferences.

This screenshot shows what the network icon looks like

  1. Click on Wi-Fi (or AirPort if an older version) in the left column, and then on the Advanced button near the bottom right corner of the window.

This screenshot shows the Network Menu and highlights where to click on Wi-Fi and where to click on Advanced

  1. Drag and drop the names of wireless networks so that Union (with capital “U”) wireless network is higher in the list than your other wireless networks. Then click once on union (with the lowercase “u”) and click the “–” button to remove it from the list.

This screenshot shows the Wi-Fi Menu and where the Union SSID should be to make it your preferred network

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Connecting with iPhone, iPod or iPad

Connecting to the Union (with a capital “U”) wireless network

The settings outlined on this page may vary slightly across devices and versions, but these instructions should be generally applicable to all situations.

  1. Open Settings >> Tap Wi-Fi.

This screenshot shows the Settings menu and where to look to see if Wi-Fi is connected, or to click to connect

  1. Ensure Wi-Fi is ON and select Union (with capital “U”) wireless network

screenshot of a phone showing where to toggle the Wi-Fi switch on, and where to select Union, with a capital U

  1. Enter your Union College username and password and click Join.

this screenshot shows the Network Authentication window, where you will enter your Union College username and password, and click Join

  1. You may be prompted to trust a security certificate. If so, tap Trust.

A screenshot showing how to trust a security certificate and highlighting where to tap Trust.

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Troubleshooting - iPhone, iPod, and iPad

Make Union the default wireless network

If you had previously used the union with a lowercase “u” wireless network, your iPhone will likely get stuck after accepting the certificate, staying in the “Joining…” phase indefinitely.

Press the Home button or swipe up to exit this screen.

In order to be sure your computer connects by default to the Union (with capital “U”) wireless network, follow these steps:

  1. Open Settings
  1. Select Wi-Fi.

This screenshot shows the Settings menu and where to look to see if Wi-Fi is connected, or to click to connect

  1. Tap the blue “i” button next to the name of the network you were previously using (union with a lowercase “u”)

This screenshot shows the Settings menu and where to click on the

  1. Tap the Forget this Network button.

This screenshot shows where to click on 'Forget This Network'

  1. Tap Forget to confirm.

This screenshot shows where to tap Forget to confirm

  1. Restart your iPhone: Power off your iPhone by holding the sleep button for several seconds. A slider will appear on screen allowing you to power off the device. Once the iPhone has shut down, start it again by pressing the sleep button.

You should now be able to connect to the Union with a capital “U” wireless network as described above.

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Connected, but still can’t access the Internet, web pages or email?

If you’ve connected successfully to Union (with capital “U”) wireless network but still can’t access the Internet, you may need to follow the instructions below to restart the Wi-Fi service on your iPhone before you can access the Internet.

  1. Open Settings
  1. Select Wi-Fi.

This screenshot shows the Settings menu and where to look to see if Wi-Fi is connected, or to click to connect

  1. At the top of the Wi-Fi Networks screen, slide the Wi-Fi switch to the OFF position. Pause for a few seconds, and then slide it back to the ON position.

This screenshot shows the top of the Wi-Fi Networks screen, where you will slide the Wi-Fi switch to the OFF position. Pause for a few seconds, and then slide it back to the ON position.

You should now be able to access the Internet.

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Connecting with Android v10 and above

Configuration settings for Union (with capital “U”) Wireless Network

  1. From the home screen, swipe down from the top of the screen
  2. Press and hold the Wi-Fi icon until network list opens
  3. Connect to the Union (with the capital U) network.

This screenshot shows the Wi-Fi networks and then highlights where to select the Union network

Note: Your device may not require all of the settings included below.

  1. EAP method: PEAP
  2. Identity: Enter your Union College Username
  3. Anonymous Identity:
  4. Password: Enter Your Union College Password
  5. CA certificate: Tap on Select certificate

this screenshot shows the Network Authentication window, showing the EAP method and where you will enter your Union College username and password, and where to click on select certificate for the CA certificate

  1. CA certificate: Use System Certificate

this screenshot shows the window, where you will select Use system certificate and toggle on the auto reconnect switch

  1. Auto reconnect: On
  2. Online Certificate Status: Do not validate
  3. Phase 2 authentication: MSCHAPV2
  4. Domain: aaa01-union.apogee.us
  5. Tap Connect

This screenshot shows the phone screen where you select 'Do not validate' for the online certificate, and where you will enter the domain and phase 2 authentication information

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Troubleshooting - Android

Check & update your Android version settings

You can find your device's Android version number, security update level, and Google Play system level in your Settings app. You'll get notifications when updates are available for you. You can also check for updates.

See which Android version you have

  1. Open your phone's Settings app.
  2. Near the bottom, tap About phone >> Android version.
  3. Find your "Android version," "Android security update," and "Build number."

Get the latest Android updates available for you

When you get a notification, open it and tap the update action.

If you cleared your notification or your device has been offline:

  1. Open your phone's Settings app.
  2. Near the bottom, tap System >> System update.
  3. You'll see your update status. Follow any steps on the screen.

Get security updates & Google Play system updates

Most system updates and security patches happen automatically. To check if an update is available:

  1. Open your device’s Settings app.
  2. Tap Security.
  3. Check for an update:
    • To check if a security update is available, tap Google Security checkup.
    • To check if a Google Play system update is available, tap Google Play system update.
  4. Follow any steps on the screen.

Use Automatic IP for your Union College network connections

When you use Union (with capital “U”) wireless network wireless, your device should be set to use an automatic (dynamic) IP address — never use a static IP. This setting is usually already chosen on your Android device, but should you ever want to check it, here is the sequence of commands to use.

To make sure you are using Auto IP, go to:

  • Settings,
  • Wireless & Networks,
  • Wi-Fi Settings
  • Tap the 'Settings' button
  • Choose Advanced Settings
  • Tap Enable Auto IP

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