Self-Service Advising and Waitlist Feedback

This document contains feedback from several sources including the information collected by Drew Lentz when he was Interim Registrar in November 2021 to feedback from our Self-Service pilot to meetings with departments during Winter and Spring 2022 terms. Feedback both on use of Self-Service for advising and for wait list are listed along with the date reported and the current status. If you would like to add issues to this list, please email them to helpdesk@union.edu. Specific examples that will help us recreate the issue would be greatly appreciated.

Academic Alert

Description	Date Reported	Status
Unable to locate "Academic Alert" option that used to exist in WebAdvisor	February 2022	Functionality now available in Slate
No way to see academic/early alerts	February 2022	Functionality now available in Slate
When academic alert is initiated for a student, I understand that the academic advisers get different information than the class deans get	February 2022	Functionality now available in Slate

Description	Date Reported	Status
Want old graduates/former advisees to fall off the list	February 2022	Need to work with the Registrar's Office to resolve this.
Email "all advisees" button is a problem	February 2022	Resolved June 2022
Can't tell which advisees are seniors	February 2022	Anticipated Graduation Date is already available in Self Service in the Student Profile. This is also available through the PowerBI Faculty Dashboard for Department and Program Chairs
Can we list all the advisees?	Sept 2021	We are currently looking at code that would load more than 10 advisees at a time and testing performance.
System doesn't indicate how many advisees there are (like saying "7 out of 14")	February 2022	Screen size/scrolling issue that cannot be changed in Self Service.
Can we add class year?	Multiple	Vendor should be releasing this functionality in an upcoming version. No ETA yet.
Can't see list of majors	Multiple	This is provided through the PowerBI Faculty Dashboard for Department and Program Chairs
Can't see list of minors	Multiple	This is provided through the PowerBI Faculty Dashboard for Department and Program Chairs
Doesn't list Class Dean	November 2021	This information is available in the Program Notes (Under Progress tab, click the Show Program Notes link)
Cannot sort advisees	May 2021	Currently not available in Self Service
Cannot filter advisee list according to various criteria	May 2021	Currently not available in Self Service
How can we tell if Advisor Hold is removed?	May 2021	In your list of advisees, you will see the last advisement date. This let's you know if someone has cleared the student for registration. Note the date of the advisement. Ensure it is within the current advising period.
The student search feature seems to only return useful results if I type in exactly the student's first and last name.	May 2021	Need someone to retest this and email helpdesk@union.edu if this is still not working

Description	Date Reported	Status
Cleared to Register bar changes color, then quickly changes back to original color; cant tell if its is complete	February 2022	After selecting cleared to register, the text under button changes to the following: - Last advised on date by advisor
Who has been cleared to Register?	January 2022	This is already indicated in Self Service - It's noted under the Date of last advisement column.
Self Service doesn’t let me know which students have been clear to register or sort by that status vs. those who have not listed courses yet	November 2021	Still investigating.
In Self Service, I can only "clear to register" students one-by-one. But, in webadvising, I previously could do it for all by selecting students' names. Could we somehow improve this aspect?	May 2021	Still investigating.
Receive 4 emails per student - any way to turn that off?	February 2022	Resolved March 2022

Description	Date Reported	Status
How to get to course descriptions? Don't want to go to a separate tab	January 2022	Course Descriptions are in the Course Catalog
When you search in the course catalog page for a department it shows what appears to be five copies of each department. It's not clear whether they are actually the same data or not.	January 2022	This currently does not happen in the Course Catalog in Self Service. Resolved?

Description	Date Reported	Status
Don’t Trust the Data	February 2022	Acknowledge that the Progress screen is not accurate resulting in the lack of trust of the data.
Data Quality concerns - student planning transcript versus WebAdvising Transcript (don’t match and different format)	February 2022	Resolved September 2022. WebAdvising Transcript format available in Self Service Unofficial Transcript.
No trust in system - sitting with advisee, printout checklist because he trusts it, information is inaccurate	February 2022	Acknowledge that the Progress screen is not accurate resulting in the lack of trust of the data.

Description	Date Reported	Status
First Years - departments normally have to collaborate to ensure there are no conflicts for Intro Bio, Intro Chem, associated labs. Can the schedule get published to chairs first?	April 2022	Need to work with the Registrar's Office to resolve this.
Chairs/Directors need Global view - students in program, be able to filter by major/minor	February 2022	Functionality available in the PowerBI Faculty Dashboard available to Department and Program Chairs
Labs - balancing labs is pushed onto the departments	February 2022	Need to discuss with the Registrar's Office
Can no longer see majors (Dept Chair)	February 2022	Functionality available in the PowerBI Faculty Dashboard available to Department and Program Chairs
Can't see which faculty have a lot of advisees (could do in WebAdvising)	February 2022	Functionality available in the PowerBI Faculty Dashboard available to Department and Program Chairs

Email Notifications

Description	Date Reported	Status
Registration emails are annoying - too many from webreg@union.edu ; Want 1 email	February 2022	Resolved March 2022
There is no notification or email sent when a Note is added by either a Student or Faculty. Could lead to students putting in questions in notes for Advisor and the Advisor never sees it	November 2021	This is an "idea" request that has been submitted by the higher education community to the vendor. No update on status in terms of the vendor adding this functionality.
Uses non-Union email addresses	May 2021	Resolved June 2021

Gen Ed/WAC

Description	Date Reported	Status
WAC are not registering as WACS - courses are being shown as a WAC course when it is not a WAC course	May 2022	Need to work with the Registrar's Office to resolve this.
Pass/Fail during COVID activity - gen ed accounting not correct	May 2022	Need to work with the Registrar's Office to resolve this.
Gen ed requirements - would like one form to print out	February 2022	Need to work with the Registrar's Office to resolve this.

Output-Export

Description	Date Reported	Status
WebAdvising could print out list of courses - still use it to print out list of all advisees	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs
Cant figure out how to print all advisees in Self Service	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs

Permissions

Description	Date Reported	Status
WebAdvising - decision needs to be made on who needs access to Transcripts - Michele Angrist	February 2022	Resolved September 2022

Petitioning

Description	Date Reported	Status
Currently send out 2nd survey to students via Google Form to ask students which Sections/Course, etc	February 2022	Need to discuss with the Registrar's Office

Program Requirements

Description	Date Reported	Status
A CS student has his SET common curriculum class marked as completed with a CS class. The CS major does not permit this.	February 2022	Need to discuss with the Registrar's Office
Ability to change what courses count for?	January 2022	Need to discuss with the Registrar's Office
Number of credits required for scholars/seward fellows is wrong	May 2021	Need to discuss with the Registrar's Office
Courses that are not WAC are showing up as WAC when added to timelines (when we go back to check progress after adding)	May 2021	Need to discuss with the Registrar's Office
Biomedical Engineering - calculus sequence left off requirements	February 2022	Need to discuss with the Registrar's Office

Reporting

Description	Date Reported	Status
How many students have completed Course X but havent completed Course Y?	January 2022	Not available in Self Service, however reports have been provided to departments upon request.
WebAdvising used to "synthesize" reporting needs perfectly - student enrollment, unofficial transcripts, etc.	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs
Should be able to get reports that help with Planning future terms	April 2022	Can explore with Department and Program Chairs what would be useful to include in the PowerBI Faculty Dashboard
Reports for future terms - how to fit in course where they want	April 2022	Can explore with Department and Program Chairs what would be useful to include in the PowerBI Faculty Dashboard

Review Requested

Description	Date Reported	Status
The main list of student advisees has half-checked items in a column labelled "Review requested". Clicking on the column or checkmark does not open the indicated review.	February 2022	These are the students that have requested a review. Click on "View Details", look over their plan, then if approved, choose "Email student & archive plan"
The concept of review is unclear. A faculty member can easily lose 20 minutes per student by opening the student's record and opening and closing the items therein. If they wish a review for a specific term, that should be stated, or if they want a general look at their entire program, that could also be stated. Nowhere is it clear why the student doesn't simply send an email explaining in a complete well-formed sentence their needs.	February 2022	Is there a need for better documentation?
Perpetual Notifications - you have one or more advisees that have requested reviews…how does that get turned off?	February 2022	You must Archive the Plan in order to get rid of notification.
Reviewing Advisees Plans - not obvious that anything happened.	February 2022	Need to work with the Registrar's Office to resolve this.
How do I know if I have already reviewed? Can I shut off ones that are completed? Once reviewed, still remains open	February 2022	Directions on what to do once completed is located in this article: https://union.teamdynamix.com/TDClient/1831/Portal/KB/ArticleDet?ID=132067
A pop-up says: "One or more students have requested a review". The message does not link to the list of these students or indicate where it is.	February 2022	In the Advising Overview screen: The Review Requested column has a Blue backward check mark in it.
Frequently, the upcoming term about which a review should occur does not exist on the student's progress line for reasons unknown to both the student and faculty member.	February 2022	ITS will need a current example to help troubleshoot this issue. If you have one, please email helpdesk@union.edu with the example.

Rosters

Description	Date Reported	Status
Not having access to our Rosters across all programs is an issue for Recruiting Strategies. This used to be on WebApps - now don’t have access anymore and don’t know why?	February 2022	Roster information is available in the PowerBI Faculty Dashboard available to Department and Program Chairs
Add class year to class roster page.	May 2021	Vendor should be releasing this functionality in an upcoming version. No ETA yet.

Student Progress

Description	Date Reported	Status
Some errors on how we count progress (registrar issue?)	February 2022	Need to discuss with the Registrar's Office
Identified Seniors with Pass/Fail courses and it isn't recorded as complete - potential graduation problem	February 2022	Need to discuss with the Registrar's Office
Under progress or grades? What things count for?	January 2022	Need to discuss with the Registrar's Office
Ability to change what courses count for?	January 2022	Need to discuss with the Registrar's Office
What have they taken and need to take	January 2022	Need to discuss with the Registrar's Office
When a student needs to retake a course?	January 2022	Need to discuss with the Registrar's Office
Some courses taken pass/fail during Spring 2020 are not incorporated in student progress towards major or common curriculum requirements in self service	November 2021	Need to discuss with the Registrar's Office
The track requirements/progress for bioscience/cognitive tracks do not accurately reflect the requirements (not sure about computational since I don't know it very well). This is something we need to fix because the rules were written based on how the catalog was written. It seems clear to us but doesn't translate well to the checklist.	May 2021	Need to discuss with the Registrar's Office
A student took a core CS class P/F in the spring (Covid related). This doesn't show up as having been taken in the system	May 2021	Need to discuss with the Registrar's Office
MTH 199 shows up as NOT having been taken when it has, as a prerequisite for CS	May 2021	Need to discuss with the Registrar's Office
In both the catalog and program tabs, the course information must include petition Y/N as well as common curriculum status. Otherwise we're still bouncing back and forth between webapps.	May 2021	Resolved October 2022. The Gen Ed status of courses is now part of the Course Description in the course catalog.
The progress tab is effectively useless, and probably doing harm, because we can't manually move things around. Until we can do this, the registrar will be flooded with requests from concerned students.	May 2021	This was not available in WebAdvising either. Information in the Progress tab should be managed by the Registrar's Office
Is there ANY way to see the four-year schedule on one page - so that it looks like our course planning sheet that we have used for years. Where we see each year on a line and each term in a box on that line? A sort of "at a glance" version. Right now it seems that it is a linear timeline and so I am going back and forth to see what was taken when. and wouldn't it be nice if we could annotate those - my one page had the "progress" embedded in each line - if it was being counted as a WAC, or HUL, etc.]	May 2021	Still investigating.
Progress report (Degree Audit) - a lot of things went wrong	April 2022	Need to discuss with the Registrar's Office
Inability to move classes between GenEd requirements	April 2022	Need to discuss with the Registrar's Office
Pre-req's did not work, students were in classes that do did not have the required pre-req	April 2022	Need to discuss with the Registrar's Office
No alignment between requirements and equivalences	February 2022	Need to discuss with the Registrar's Office
Can't see entire progress on one page	February 2022	Still investigating.

Student Record

Description	Date Reported	Status
Student names are on the far left, but clicking on them doesn't open their record. Instead, the far right has a space-wasting column with "View Details" buttons. Simply remove the column and replace the function by clicking on the student's name.	February 2022	This is currently not how the interface works in Self-Service. Need to submit request to vendor.
Cant tell what their major or minors are	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs
No way to find list of students majors/minors	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs
Need Class Year	February 2022	Vendor should be releasing this functionality in an upcoming version. No ETA yet.
Can we upload a file for each student? "cheatsheet" that we maintain	February 2022	Self Service does not have a document repository capability.
WebAdvising seemed to have more info on advisees then Self Service - e.g. Class Year, GPA, etc	February 2022	Upcoming versions of Self-Service are supposed to allow for additional information - no ETA on release date. Some of the information is available on the PowerBI Dashboard for Department and Program Chairs
It will be a big loss to lose access to see student records - for letters of recommendation; topics to include in courses, etc.	April 2022	Resolved September 2022.
When opening student profile, do not need to know student test scores	May 2022	Need to discuss with the Registrar's Office
Would like to see easily: List of courses - nice to list vertical not horizontal	May 2022	This is currently not how the interface works in Self-Service. Need to submit request to vendor.
Would like to see easily: cumulative GPA	May 2022	This is available when viewing an advisee and click View Details and then click Progress. Cumulative GPA is listed on the left.
Would like to see easily: Gen Ed courses by course	May 2022	The Course Type filter in the Course Catalog allows you to see courses based on Gen Ed designation.
Total number of credits - bar is not clear	May 2022	ITS can work on making this clearer.

System Performance

Description	Date Reported	Status
System performance concerns	February 2022	Some system configurations were updated in early September 2022. Need feedback from users.
Need One Page - too many clicks, etc	February 2022	No way to modify the Self Service user interface to reduce scrolling and number of clicks.
Takes forever to load list of advisees	January 2022	Some system configurations were updated in early September 2022. Need feedback from users.
Less tabs across the top with hyperlinks - more efficient	January 2022	This is currently not how the interface works in Self-Service. Need to submit request to vendor.
Too much scrolling - would like more information on the screen such as all course plans for all terms	February 2022	Need to submit request to vendor.
Help Information in Self Service is not searchable (not much content and specific to the screen you are on only)	November 2021	ITS can create our own Help Pages. Will need feedback on what content would be the most helpful.
Some faculty found the self-service interface unfriendly (for example, an inability to see all advisees continuously or release advisor holds on students at the same time)	November 2021	You should be able to see all advisees. Will need to submit request to vendor regarding releasing advisor holds on all students at the same time.
There appears to be a lag between when students add things to their plan/timeline and when we can see it.This makes advising in real-time challenging. Is this normal?	May 2021	This may be related to the caching issues we have been investigating.
I find there's times with significant lag - like loading more advisees, or using the search to find specific advisees. Will this get worse when more people are using the system?	May 2021	Some system configurations were updated in early September 2022. Need feedback from users.
How do I add classes (for planning purposes) to Fall term (and beyond) so I can develop a plan for a student? I can easily add a fall term in timeline, but I cannot figure out any way to add anything (any classes) to that term.	May 2021	You can search for a course in the course catalog or the student's Progress. Click 'Add course to plan'. You will select the term the student should take the course. There is a difference in planning a section and planning a course. You can only plan a section if the term is available for the current or next registration period.
The scrolling is infinitely annoying. This app seems to have been designed on a BIG monitor - most of us and our students are working on laptops. We cannot make the window wide enough to allow things to be on one or two lines, so it gives us more like 15 lines.	May 2021	Need to submit request to vendor.
Bad user interface - cant see what students have for courses; Planning page is hard to read	April 2022	Need to submit request to vendor.
Main landing post "Daily work" is a poor descriptor - a faculty member who visits Self-service daily is likely wasting time that can be spend preparing classes.	February 2022	Need to submit request to vendor.
Self-service is the same name yet serves very different functions to students, faculty and parents. Faculty who are also parents have to hunt in circles to find how to make visible the financial aid items relevant to their own child at the school.	February 2022	Will work on documentation to help with wayfinding.
Miss the simplicity of WebAdvising - seeing lists of students, gen ed requirements	April 2022	Same fields available in Self Service as in WebAdvising, just on different screens.
You can see 10 advisees, click on one, when you go back, obvious lag to load 10 again	February 2022	Some system configurations were updated in early September 2022. Need feedback from users.
Advisor Overview - takes forever to load, cludgy to use, time going back and forth	January 2022	Some system configurations were updated in early September 2022. Need feedback from users.

Training

Description	Date Reported	Status
Training - Registrar changes caused confusion	February 2022	Student Documentation is located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21708
Issue with students adding classes but not registering	February 2022	Student Documentation is located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21708
Are there any training sessions for students and faculty?	February 2022	Student Documentation is located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21708
Do we have any recordings available? 45 minute version - could we make it 3 minutes?	February 2022	ITS will need to work on breaking down the 45 minute video to a 3 minute video
Can we post directions, etc on TDX?	February 2022	Student Documentation is located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21708
Could use training on what to click and how to know if it saved or processed successfully	February 2022	Faculty FAQs are located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21662
Confusion around where to find what and how to do something like email students	February 2022	Student Documentation is located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21708 Faculty FAQs are located here: https://union.teamdynamix.com/TDClient/1831/Portal/KB/?CategoryID=21662

Transcripts

Description	Date Reported	Status
Want to review Transcripts online without downloading - seems insecure to download	February 2022	This is a system limitation - Self Service does not have a screen for this. Transcript data is medium risk and can be downloaded to a Union College owned computer. Do not put on any shared drives.
In the past (webadvising) it included current term courses as well as past terms	February 2022	Resolved September 2022. WebAdvising Transcript format available in Self Service Unofficial Transcript.
Want to Select several advisees at a time and see transcripts	January 2022	Need to submit request to vendor.
Self service does not allow the professor to see transcripts other than ones own academic advisees	November 2021	Resolved September 2022
How to write recommendation letters without access to transcript?	November 2021	Resolved September 2022
How to help a student who has trouble in a course without knowing what prior, relevant courses they have taken?	November 2021	Resolved September 2022
How to suggest students for some of our internal activities without knowing their academic record?	November 2021	Resolved September 2022
Advising Minors without Transcripts is impossible	February 2022	Resolved September 2022
I have never seen my Minor advisors just Major advisors	February 2022	Available in PowerBI Faculty Dashboard for Department and Program Chairs
Can we just print a whole transcript on a page vs. a timeline view (academic audit)	April 2022	Resolved September 2022. WebAdvising Transcript format available in Self Service Unofficial Transcript.
When looking at the transcript in WebAdvising, you could see what pat of gen ed a course satisfied	May 2022	Resolved September 2022. WebAdvising Transcript format available in Self Service Unofficial Transcript.
Choosing candidates for term abroad - do not have access to enough information	February 2022	Resolved September 2022
Faculty do a lot of advising of other students - they are not going to see their second advisor and they are advising for other majors	February 2022	Resolved September 2022

Waitlisting

Description	Date Reported	Status
Only get 6 lines on the screen; need to go through screen after screen	February 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
Can we alphabetize, sort, add more rows to the screen?	February 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
"unwieldy" - sometimes it’s a nice list	February 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
Students somehow can waitlist after the period is over / no hard-stop	February 2022	Need to discuss with the Registrar's Office
Not intuitive to use for Department Admins to approve Waitlists	February 2022	Need for additional documentation?
Would like Waitlist to behave as a Waitlist - i.e. "if an opening pops up, then the student is alerted"	February 2022	Need to discuss with the Registrar's Office
Want more control of the waitlist	February 2022	Need to discuss with the Registrar's Office
Can non-petitions be handled like a "normal" waitlist?	February 2022	Need to discuss with the Registrar's Office
Can we add a "denied" status for waitlist? Or add other statuses?	February 2022	Need to discuss with the Registrar's Office
Cant define rules (e.g. might need German or CS, or a specific instrument, etc)	February 2022	Need to discuss with the Registrar's Office
No flexibility to remove or capture skillsets, etc	February 2022	Need to discuss with the Registrar's Office
Waitlisting of only one section is a problem (in the past you could petition for multiple sections)	February 2022	Need to discuss with the Registrar's Office
A lot of different variables/rules	February 2022	Need to discuss with the Registrar's Office
Might work best - use a Google Survey doc? Bypass Colleague/Self Service	February 2022	Need to discuss with the Registrar's Office
Can we automatically Register after approving Waitlist? Why is there an additional Step	February 2022	Need to discuss with the Registrar's Office
Are some classes "instructor permission"?	February 2022	Need to discuss with the Registrar's Office
Stop using Waitlist	February 2022	Need to discuss with the Registrar's Office
How would students know to use a Google Survey if they stopped using Waitlist?	February 2022	Need to discuss with the Registrar's Office
Prior Registrar wouldn’t allow Faculty access to Colleague for Upper Level Classes other than Department Chair	February 2022	Need to discuss with the Registrar's Office
Can we Waitlist without the rules	February 2022	This will allow anyone who passes the pre / co reqs to waitlist with no rankings. Need to discuss with the Registrar's Office
Can we call Waitlist something else? E.g. Petition? Course Request? Request?	February 2022	Not possible to do in the system.
Lab Enrollment - can we tell them what they cant take?	February 2022	Need to discuss with the Registrar's Office
Registrar used to do a balancing of Labs	February 2022	Need to discuss with the Registrar's Office
We don’t list Faculty names for courses for Registration	February 2022	Need to discuss with the Registrar's Office
If you’ve requested more than one waitlist course, how many do you want to enroll in?	November 2021	Need to discuss with the Registrar's Office
What sections do you prefer?	November 2021	Need to discuss with the Registrar's Office
The 14 day window for students to accept their waitlist seats is far too long	November 2021	Need to discuss with the Registrar's Office
Algorithms for points were unusable - need more testing to determine what works best	November 2021	ITS can adjust the rating rules. Need to determine best process for this.
When downloading waitlists, we have to download each course individually; WebAdvising gave us all our courses in one downloaded spreadsheet	November 2021	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
Can only mark students as FC - other options would be helpful	November 2021	Need to discuss with the Registrar's Office
Total count of FC on the course screen so we can see where we stand with capacity	November 2021	This might be possible. Need to understand exact parameters. Will reach out to department.
Some form of communication to the students that didn't receive a FC	November 2021	Communication from department? Registrar? Will reach out to department.
Need a way to add students to the waitlist after the initial signup week	November 2021	Need to discuss with the Registrar's Office
Waitlists shoud be open starting at the beginning of advising period	November 2021	Need to discuss with the Registrar's Office
Waitlist wont let a student waitlist a course that they need to retake due to a low grade	November 2021	Need to discuss with the Registrar's Office
Waitlist doesn’t recognize courses a student is currently taking as fulfilling prereqs	November 2021	Need to discuss with the Registrar's Office
Faculty and Students find the term "waitlist" very confusing. Students who don’t get a position on the waitlist are then put on a different waitlist in case not all the students use their spots? Maybe use "Request" instead…then Faculty chose Approved, Waitlist, or Denied?	November 2021	Not possible to rename this function in Self-Service.
For multi-section courses and labs it would be helpful to allow students to request a seat in more than one section	November 2021	Need to discuss with the Registrar's Office
We had to survey students requesting a seat in order to get all information necessary to make a decision. It would be helpful to give students the ability to comment (e.g. student taking MCAT, term abroad). Not all info necessary can be programmed into the algorithm. Told some priorities could not be programmed such as whether the student required a particular course as a cognate for their major or minor or whether the student as a health professions student.	November 2021	Ability to capture student comments not available in Self Service Waitlist functionality.
It would be helpful if students were able to accept their position on the waitlist (as we did with petitions) right away, so that we know if some are going to go unused before students register. The students really ought to be able to request a seat at the beginning of the advising period. I think it would be helpful if the timetable for students to request and faculty to approve had some overlap. This would allow students to decline those requests they no longer needed and other students to move up the waitlist and be approved. This shuffle happens but it takes a ridiculous amount of time and emails.	February 2022	Need to discuss with the Registrar's Office
We might want to re-envision this process that is a legacy of the old paper card system. Instead of having students just ask for a spot in the course and get a yes/no answer, they could be directed to fill out an online survey that could gather richer information. Maybe the Y on webapps could link to such a survey. It could ask students which sections work for them and about why they need particular courses.	February 2022	Need to discuss with the Registrar's Office
Faculty would like the ability to add students to the waitlist.	February 2022	This functionality does not exist in Self Service
The export to CSV is useful, but would need to include email addresses, class year, major to be really helpful	February 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
The Waitlisting process seems to be even more confusing. Last week I received a dozen panicked emails from students who thought they had waitlisted for a course because they had added it to their winter course plan (but did not take the additional step of clicking the Waitlist button). I expect to get more such emails as students start to register.	February 2022	Possibly need better documentation? Or better communications to students?
We had to separately request our students to inform us of their schedule constraints and reasons for wanting a course/section this term. This extra step and the reviewing of information was labor intensive despite having self-service rankings present.	February 2022	Need to discuss with the Registrar's Office
Students interested in taking ME classes with class equivalents for prerequisites not identified in the self-service system are unable to waitlist	January 2022	Need to discuss with the Registrar's Office
Self service does not allow the student to rank preferences in the waitlisting feature	November 2021	This is not how wait list function works.
Getting students enrolled - Waitlist/Registration, limit number of BIO courses a student can enroll in	April 2022	Need to discuss with the Registrar's Office
Waitlist: Do students get on the lecture and associated lab?	April 2022	Need to discuss with the Registrar's Office
Waitlist: more information in system/in document instead of different report request	April 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs
Faculty have no authority to accept students from a waitlist - only the admin had the authority to accept	February 2022	Need to discuss with the Registrar's Office
Scaling system - thought only 0-100 but they are seeing 100+	February 2022	Need to discuss with the Registrar's Office
After pre-req period, students can still waitlist a course. No notification to department when that happens	February 2022	Need to discuss with the Registrar's Office
Waitlist management - let first 25 in, after that can we change status to denied? or another status? so we don't have to email students to tell them their status	February 2022	Need to discuss with the Registrar's Office
Need the notes functionality from old petition process - what instrument do you play, have you taken a related course (important for the arts)	February 2022	Need to discuss with the Registrar's Office
Tried to take off the waitlist and could not - would like flexibility to remove waitlist	February 2022	Need to discuss with the Registrar's Office
Can we use "instructor permission" setting?	February 2022	Need to discuss with the Registrar's Office
Do I have enough students for the course to run?	February 2022	Waitlist information is available in the PowerBI Faculty Dashboard for Department and Program Chairs

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