Alerts

Date Description
7.17.2019

Attention Panopto Users: Platform Retiring July 31st–Download Videos You'd Like to Save

ITS is migrating the College’s video/lecture capture platform to Ensemble Anthem this summer. As a result, the Panopto lecture capture system will be retired July 31st, 2019.

What this means:

  • If you utilized Panopto in the past and need to keep any recordings made in the platform, you need to download and save those videos locally on your computer by July 31st. Step-by-step instructions are available in the online ITS Knowledge Base. If you need assistance, contact the Learning Technologies + Environments group as soon as possible before July 31st and someone from the team is happy to assist you.

  • Ensemble Anthem is a powerful Mac and Windows solution supporting your lecture capture, screen capture and flipped learning needs that easily integrates with your Ensemble Media Library (a platform which streams audio/video content like YouTube–without the annoying ads!). If you are interested in learning more about Ensemble Anthem and how to get started, please review ITS’ online documentation.

Please do not hesitate to contact the Learning Technologies + Environments group with any questions, concerns, and/or assistance with this transition.
6.18.2019

Google Calendar Service Issues

Updated 6/18/19 1:26 pm: As of 1:13 pm, issues with Google Calendar have been resolved by Google.

Some users are unable to access their Google Calendars and receive a 404 Error.  Google is currently investigating the issue.
6.7.2019

Nexus 2013-14 courses scheduled for deletion on 7/16

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. ITS will begin to remove course sites more than five (5) years old this Summer 2019 on July 16th (i.e., Summer, 2013, Fall 2013, Winter 2014, Spring 2014 term courses). Exemptions to the policy are handled on a case-by-case basis. Instructors may request that a course be exempt from deletion by contacting Denise Snyder at snyderd2@union.edu
6.7.2019

Upcoming Scheduled Nexus Outage on 6/20 for Planned Upgrade

On Thursday, June 20, 2019, Nexus will be unavailable during the hours of 7:00 am – 9:00 pm (EDT) for a scheduled system upgrade to Moodle version 3.6. During this period of time, you will not be able to access the system. We apologize for any inconvenience.

ITS will send a notification when the upgrade is complete and Nexus is once again available.
5.21.2019

Gmail mistakenly sent multiple users a security alert

On Monday (5/20/19) afternoon, Gmail mistakenly sent multiple users a security alert, notifying them that an unknown device had signed into their account. Google is investigating the issue.  More information can be found in this article on Mashable: Gmail freaks out users by saying a 'new device signed into' their account.

5.17.2019

MyResNet Services Unavailable

Updated 5/17/19 9:17pm EDT:  MyResNet services have been restored.

Updated 5/17/19 8:30 pm EDT:  The vendor that provides Internet services for Apogee continues to work to fix the fiber cut.  No ETA has been provided.

Original post: Apogee's MyResNet services are currently unavailable.  Apogee has indicated that the vendor that provides Internet services for them has experienced a fiber cut and they are current working on fixing the issue.  Several schools in the area are affected by this.

Updates will be posted to this site.
4.29.2019

25Live Performance Issues


Updated 4/30/19 5:05 pm EDT:  As of 3:00pm on April 29, 2019, the issue with the home page on Union College's 25Live site has been resolved.

Updated 4/30/19 9:50 am EDT:  As of 10:49pm on April 29, 2019, the 25Live slow response times and related performance issues from have been resolved.  CollegeNet will continue to monitor the system closely.  Union College's site is not defaulting to the dashboard tab.  ITS has submitted a ticket to resolve this issue.

Updated 4/29/19 4:24 pm EDT: CollegeNET is aware of continued performance issues, including slow response times and an inability to access the 25Live environment. They are continuing to investigate the underlying causes, and will send an update once a resolution has been determined. 

Original post: The 25Live scheduling system is currently experiencing performance issues.  The vendor has acknowledged that users are experiencing slow response times, especially when saving events.  They are actively working on addressing the issue and we will post an update as soon as we receive it.
2.15.2019

TurnItIn Service Disruption

Updated 2/16/19 4:00 pm ET:  TurnItIn reported that the issue was resolved at 2:58AM ET on Feb 16, 2019.  The following was posted by the company:
Due to an unexpected database issue, users of Turnitin and Turnitin UK may have been unable to log in,  submit or grade papers today. Users accessing Turnitin and Turnitin UK through integrations were also affected. We are pleased to advise that service has been restored.

 We encountered a disruption between the following times:


  • 06:52 - 23:06 PST Feb 15, 2019

  • 14:52 - 07:06 GMT Feb 15-16, 2019

  • 00:52 - 17:06 AEST Feb 16, 2019


Please accept our apologies if you were impacted by today’s disruption.

Updated 5:00pm ET:  TurnItIn is continuing to work on the issue.  You can get the latest status by following here: https://twitter.com/TurnitinStatus?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Turnitin is currently experiencing an unexpected service disruption. During this time, instructors may be unable to mark submissions through Nexus or directly on the Turnitin platform. ITS will post another alert when the issue is resolved.

 
2.12.2019

Issues with telephone system

Updated 12:35pm:  The issue with external telephone calls to and from campus has been resolved.  Our vendor partner experienced an issue at one of their network centers that caused an outage for several customers in New York state.
The campus is experiencing issues with the phone system where calls can't be completed to phone numbers on campus from off campus.  ITS is currently working on forwarding critical campus extensions and working with our vendor partner to resolve the issue.

In case of emergency, contact 911 or contact Campus Safety at 6911.  

Updates will be sent as more information is known.

 
2.12.2019

Scheduled Vendor Maintenance:  Single Sign On (SSO) interface

Fischer International Identity, our Single Sign On (SSO) vendor partner, will be performing infrastructure maintenance between the hours of 12:00am to 5:00am ET on Sunday, February 24th.  They expect services to be operational during the majority of this maintenance event, however a planned outage will take place between the hours of 2:00am-4:30am ET so that maintenance can be performed on the database servers.  

During the 2:00-4:30am planned outage, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login to are:

  • Slate
  • Adirondack Housing System
  • PyraMED
  • Maxient
  • Rave Safety
  • Handshake
  • Insight
  • Accommodate
  • Alma/Library Databases
  • TeamDynamix
  • PageUp
  • Zoom
  • LinkedIn Learning (formerly lynda.com)
  • SiteImprove
  • Chemical Inventory System UNHCEMS
  • Library Proxy Server
  • Adobe
  • WSJ (Dow Jones)

Once the maintenance is complete, users will be able to login using their Union College credentials.

1.23.2019

Telephone Issues

Updated 12:28pm: As of 12:28pm (ET), regular campus telephone service has been restored and tested. The vendor was experiencing a network issue in our area which has been resolved.

The campus is experiencing issues with the phone system where calls can’t be completed to phone numbers on campus from off campus. In case of emergency contact 911 or use a campus telephone to reach Campus Safety at 6911. Updates will be sent as more information is known.
 
1.22.2019

Emergency Network Outage Friday, January 25th

To address network performance issues, ITS will be performing emergency maintenance on the network infrastructure on Friday, January 25th starting at 7 am until approximately 8 am.  This work will allow us to increase the bandwidth to the Internet for campus.  

Users may experience intermittent network outages to the Internet.  Use of on-campus systems will continue to operate.

1.18.2019

Scheduled Vendor Maintenance:  Single Sign On (SSO) interface

Update 1/23/19:  The start time of this update has been changed. 

Fischer International Identity, our Single Sign On (SSO) vendor partner, will be conducting infrastructure maintenance that will begin on Friday, January 25, 2019 at 10:00 pm ET until Saturday, January 26, 2019 at 7:00 am ET.  During this time, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login to are:

  • Slate
  • Adirondack Housing System
  • PyraMED
  • Maxient
  • Rave Safety
  • Handshake
  • Insight
  • Accommodate
  • Alma/Library Databases
  • TeamDynamix
  • PageUp
  • Zoom
  • LinkedIn Learning (formerly lynda.com)
  • SiteImprove
  • Chemical Inventory System UNHCEMS
  • Library Proxy Server
  • Adobe
  • WSJ (Dow Jones)
Once the maintenance is complete, users will be able to login using their Union College credentials.
1.18.2019

Colleague system UNAVAILABLE, Wednesday, January 30th between 6:30AM and 9:30AM

On Wednesday, January 30th, software updates will be installed on the Colleague system. During the installation, the following Colleague systems will be unavailable: Admissions, Financial Aid, Registrar, College Relations/Advancement, Residence Life, and Student Affairs. However, all other IT services (Email, Internet access, etc...) will continue to operate normally.

The installation will begin at 6:30 a.m. and expected completion is by 9:30 a.m. All Colleague systems will return to normal operation after the installation is completed.
11.2.2018

Telecommunications Issue

Update 2:22 pm:  As of 2:22pm (EDT) the issues we have been experiencing with the phone system have been resolved by the vendor.  All incoming calls from off campus are now connecting correctly.

The campus is experiencing issues with the phone system where calls can’t be completed to phone numbers on campus from off campus. However, service has been restored to 518-388-6000 (main campus number), 518-388-6911 (Campus Safety) and 518-388-6112 (Admissions) and those numbers are working normally. In addition, members of the campus community can make outgoing calls and inter-campus calls.

The vendor is working to resolve the remaining issue and campus will be notified when all phone services are restored to normal operations. 

Please contact us by calling x6400 from on campus or emailing helpdesk@union.edu if you have questions or concerns. 

Thanks you for your patience and cooperation. 
10.26.2018

DATE CHANGE: Scheduled Vendor Maintenance:  Single Sign On (SSO) interface


Fischer International Identity, our Single Sign On (SSO) vendor partner, has rescheduled routine maintenance to Saturday, November 3, 2018 from 3:00 am - 7:00 am ET.  This was originally scheduled for Sunday, October 28, 2018.  During this time, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login into are:
  • Slate
  • Maxient
  • Pageup
  • Zoom
  • Lynda.com
  • SiteImprove
  • Chemical Inventory System
  • PyraMED
  • Adirondack Housing System
  • Adobe
  • Library (Alma and external database system)
  • Rave

Once the maintenance is complete, users will be able to login using their Union College credentials.

10.22.2018

Scheduled Vendor Maintenance:  Single Sign On (SSO) interface


On Sunday, October 28, 2018 from 12:00am to 4:00am ET, Fischer International Identity, our Single Sign On (SSO) vendor partner, will be conducting routine maintenance.  During this time, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login into are:
  • Slate
  • Maxient
  • Pageup
  • Zoom
  • Lynda.com
  • SiteImprove
  • Chemical Inventory System
  • PyraMED
  • Adirondack Housing System
  • Adobe
  • Library (Alma and external database system)
Once the maintenance is complete, users will be able to login using their Union College credentials.
09.12.2018

Issues with dialing into College extensions from local Verizon Wireless phones

Updated 9/13/18 10:30 am:  This issue has been resolved and Verizon Wireless phones will not receive a fast busy signal when trying to reach on campus extensions (518-388-xxxx).

Updated 9/13/18: Further testing seems to be pointing to this issue as being a Verizon Wireless issue. Not every Verizon Wireless number is experiencing the fast busy signal and it also doesn't seem to be associated with just local 518 area code phones.

We have identified an issue with people who have Verizon Wireless phones with the local 518 area code that are getting fast busy signals when trying to call on campus extensions (518-388-xxxx).  We are currently troubleshooting with both Verizon Wireless and Windstream, our voice carrier partner.

07.26.2018

Password Required for "union" Wireless Network - Effective August 2, 2018

In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi.  This new step will be effective starting on August 2nd at 9:00 am. 

The password to join the "union" WiFi is UNION1795.  This password is case sensitive.  This password is not a secret and all members of the campus community and guests are allowed to use this network. 

Registration is still required and that process remains the same as before once you connect to the "union" WiFi.  

Instructions for Windows and Mac OS are available in our Knowledge Base.

04.2.2018

FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.  While a call might originate overseas, the caller ID information on the recipient's phone would appear as though thge call is coming from the consumer's own area code and local exchange.  In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer's trust in the call.