Alerts

Date Description
11.2.2018

Telecommunications Issue

Update 2:22 pm:  As of 2:22pm (EDT) the issues we have been experiencing with the phone system have been resolved by the vendor.  All incoming calls from off campus are now connecting correctly.

The campus is experiencing issues with the phone system where calls can’t be completed to phone numbers on campus from off campus. However, service has been restored to 518-388-6000 (main campus number), 518-388-6911 (Campus Safety) and 518-388-6112 (Admissions) and those numbers are working normally. In addition, members of the campus community can make outgoing calls and inter-campus calls.

The vendor is working to resolve the remaining issue and campus will be notified when all phone services are restored to normal operations. 

Please contact us by calling x6400 from on campus or emailing helpdesk@union.edu if you have questions or concerns. 

Thanks you for your patience and cooperation. 
10.26.2018

DATE CHANGE: Scheduled Vendor Maintenance:  Single Sign On (SSO) interface


Fischer International Identity, our Single Sign On (SSO) vendor partner, has rescheduled routine maintenance to Saturday, November 3, 2018 from 3:00 am - 7:00 am ET.  This was originally scheduled for Sunday, October 28, 2018.  During this time, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login into are:
  • Slate
  • Maxient
  • Pageup
  • Zoom
  • Lynda.com
  • SiteImprove
  • Chemical Inventory System
  • PyraMED
  • Adirondack Housing System
  • Adobe
  • Library (Alma and external database system)
  • Rave

Once the maintenance is complete, users will be able to login using their Union College credentials.

10.22.2018

Scheduled Vendor Maintenance:  Single Sign On (SSO) interface


On Sunday, October 28, 2018 from 12:00am to 4:00am ET, Fischer International Identity, our Single Sign On (SSO) vendor partner, will be conducting routine maintenance.  During this time, users will not be able to access systems that use these services for handling login access.  Systems that you will not be able to login into are:
  • Slate
  • Maxient
  • Pageup
  • Zoom
  • Lynda.com
  • SiteImprove
  • Chemical Inventory System
  • PyraMED
  • Adirondack Housing System
  • Adobe
  • Library (Alma and external database system)
Once the maintenance is complete, users will be able to login using their Union College credentials.
09.12.2018

Issues with dialing into College extensions from local Verizon Wireless phones

Updated 9/13/18 10:30 am:  This issue has been resolved and Verizon Wireless phones will not receive a fast busy signal when trying to reach on campus extensions (518-388-xxxx).

Updated 9/13/18: Further testing seems to be pointing to this issue as being a Verizon Wireless issue. Not every Verizon Wireless number is experiencing the fast busy signal and it also doesn't seem to be associated with just local 518 area code phones.

We have identified an issue with people who have Verizon Wireless phones with the local 518 area code that are getting fast busy signals when trying to call on campus extensions (518-388-xxxx).  We are currently troubleshooting with both Verizon Wireless and Windstream, our voice carrier partner.

07.26.2018

Password Required for "union" Wireless Network - Effective August 2, 2018

In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi.  This new step will be effective starting on August 2nd at 9:00 am. 

The password to join the "union" WiFi is UNION1795.  This password is case sensitive.  This password is not a secret and all members of the campus community and guests are allowed to use this network. 

Registration is still required and that process remains the same as before once you connect to the "union" WiFi.  

Instructions for Windows and Mac OS are available in our Knowledge Base.

04.2.2018

FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.  While a call might originate overseas, the caller ID information on the recipient's phone would appear as though thge call is coming from the consumer's own area code and local exchange.  In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer's trust in the call.