Frequently Asked Questions about Viruses and Support

Where can a student go for assistance with their personal computer?

USTAR is the student-run program providing technical support to other students. USTAR will assist with evaluating both hardware and software problems and answering general questions relating to technology at Union College. They will not repair hardware problems.

USTAR is located on the first floor of the Schaffer Library, just past the Circulation desk. Hours of operation are Sunday - Thursday 6:00pm - 10:00pm as well as Monday - Friday 12:50 pm - 1:50 pm. Assistance can be requested through USTAR's website http://ustar.union.edu or by calling x7096.

For a fee, the Bookstore can often perform hardware repairs. Contact Computer Sales at x2402 for more information.

If you need help with ResNet, please contact them at ResNet Support (support@myresnet.com or text "ResNet" to 84700 or call 855-813-7010).

How do I get help removing viruses from my computer?

USTAR is the student-run program providing technical support to other students. USTAR will assist removing viruses and installing the Union College licensed virus protection. USTAR is located on the first floor of the Schaffer Library, just past the Circulation Desk. The hours of operation are Sunday - Thursday 6:00pm - 10:00pm as well as Monday - Friday 12:50 pm - 1:50 pm. Assistance can be requested through USTAR's website (http://ustar.union.edu/) or by calling x7096.

Does Union College provide virus protection for its students?

Union College is no longer providing virus protection to students. Here are links to free antivirus programs that Windows users can download and install:

Here are links to free antivirus programs that Mac users can download and install:

Where do I get software?

Click here to find Union College’s available software.

When is ResNet technical support available?

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support. If you have any questions, you can contact Apogee for help 24/7 via online chat at MyResNet.com or call 855-813-7010. You can also send Apogee an email at support@myresnet.com, or text ‟ResNet” to 84700 and a support representative will get in touch with you.


If you are having difficulty or you have unanswered questions, please contact the Help Desk through the ITS Service Catalog or call (518) 388-6400.


Details

Article ID: 59318
Created
Mon 8/6/18 10:47 AM
Modified
Tue 8/6/19 11:52 AM