Files from older versions of Word (.doc) may need to be converted to the latest version (.docx) in order for the Office Accessibility Checker to run.
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The option to convert the file to the latest version of Word (.docx) is under the File tab.
Warning - Save a copy of the file in it's original older version (.doc) as a backup. The conversion can introduce formatting and layout changes. Carefully review the content after Word has converted it.
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If you are having difficulty or you have unanswered questions, please contact the Help Desk through the ITS Service Catalog or call (518) 388-6400.