Cisco Unity Connection Voicemail System

Tags Voicemail

This page lists the most frequently used Cisco Unity Connection menus and shortcut keys for managing messages and user settings by phone.

Accessing Cisco Unity Connection

  1. Call Cisco Unity Connection.
    From your desk phone:
    - Dial 6688
    Or
    - Press the Messages button on your phone.

    From outside Union College:
    - Dial 518-388-6688
     
  2. If you are calling from another phone within Union College or from outside Union College, press * when Cisco Unity Connection answers.
  3. If prompted, enter your Connection ID (usually your desk phone extension), and press #.
  4. Enter your PIN, and press #.

Main Menu and Shortcuts

Key(s) - Action

1 - Play new messages

2 - Send a message

3 - Review old messages

4 - Change setup options

41 - Change greetings

412 - Turn on/off alternate greeting

421 - Change message notification

423 - Choose full or brief menus

During Message Menu

When listening to a message, press:

Key(s) - Action

1 - Repeat message

2 - Save

3 - Delete

4 - Slow playback

5 - Change volume

6 - Fast playback

7 - Rewind

8 - Pause/Resume​​​​​​​

9 - Fast-forward​​​​​​​

## - Skip message, save as​​​​​​​ is

After Message Menu

After listening to a message, press:

Key(s) - Action

1 - Repeat message​​​​​​​

2 - Save​​​​​​​

3 - Delete​​​​​​​

4 - Reply​​​​​​​

5 - Forward message​​​​​​​

6 - Save as new​​​​​​​

7 - Rewind​​​​​​​

9 - Play message properties​​​​​​​

Entering Recipients

To change entry mode, press

## - Switch between addressing a message by name and addressing by extension

Selecting Recipients

To select recipients from a list, press:

Key(s) - Action

0 - Help​​​​​​​

1 - Repeat name​​​​​​​

7 - Previous name​​​​​​​

77 - First name in list​​​​​​​

9 - Next name​​​​​​​

99 - Last name in list​​​​​​​

# - Select name​​​​​​​

* - Exit list​​​​​​​

Send Message Menu

After addressing and recording, press

Key(s) - Action

1 - Mark urgent​​​​​​​

2 - Request return receipt​​​​​​​

3 - Mark private​​​​​​​

4 - Request future delivery​​​​​​​

5 - Review recording​​​​​​​

6 - Rerecord​​​​​​​

7 - Add to recording​​​​​​​

91 - Add a recipient​​​​​​​

92 - Play all recipients (and delete recipients​​​​​​​)

* - Cancel message​​​​​​​

# - Send message​​​​​​​

Details

Article ID: 146593
Created
Tue 6/21/22 3:51 PM
Modified
Thu 6/23/22 9:49 AM