Student Billing Self Service

The Bursar’s Office uses Self Service as the official billing platform for the College. Billing and payment information is updated daily, and financial aid, miscellaneous charges and student health insurance waivers are updated weekly.

Students and authorized users are able to view, print and make account payments all from one site.

 

 

On This Page:

General Information
For Students
For Parents
Forgot your Password?
IMPORTANT INFORMATION

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General Information

Union College's Self Service is the official billing platform for the College. Billing and payment information is updated daily, and financial aid, miscellaneous charges and student health insurance waivers are updated weekly. Students and authorized users are able to view, print and make account payments all from one site.

All students are asked to set up authorized Users (Proxies) for Self Service. Students should access Self Service.  Follow the instructions below to set up proxy access.

This process is extremely important as billing is done entirely online. Under FERPA regulations, the Bursar’s Office cannot discuss a student account with anyone who has not been granted proxy access. Additional information about Self Service can be found on our website at www.union.edu/bursar.

 

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Students

To add Proxy Access to Self Service

1. Access Self-Service in one of the following ways:

• via the direct URL https://selfservice.union.edu
• via the Okta Dashboard (used to sign into many other applications)

 

2. Sign in with your usual Union username and password (without the @union.edu).

 

 

3. Once you have been signed in and presented with the landing page, select [User Options] in the left pane.

4. If your parent's information is missing when you login to provide access to Student Billing, please submit the Proxy Access Request form that can be found on our Registrar Forms page.. Be sure to include:

• complete name
• mailing address
• email address

5. If a student or parent needs to add or change any demographic information; new proxies, updated email addresses, etc., the student should complete the form titled "Proxy Access Request", located here:  https://www.union.edu/registrar/forms 

 

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Parents

 

1. Once you have been granted proxy access, you will receive an email with your User ID. In most cases it will be: last name _ first initial and is case sensitive.
   • Example: John Smith = smith _ j (all lower case). Common last names may involve additional characters in the User ID.

2. You will receive a separate email with a temporary password. If you feel you didn’t receive this email, please check your spam folder.

3. Log in to Self Service at selfservice.union.edu.

4. After logging in with your temporary password, you will be prompted to create a new password.

5. You will be asked if you want to continue as yourself or as your student.  Pick your student and click Continue.
   
   
    
6.  If you choose your own record by mistake, click on "Sign out" in the upper right corner, and choose [Change Proxy User].

7. You can view each term separately to verify billing, payments and adjustments.

8. If a student or parent needs to add or change any demographic information; new proxies, updated email addresses, etc., the student should complete the form titled "Proxy Access Request", located here:  https://www.union.edu/registrar/forms.

 

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Forgot Your Password?

Follow these instructions if you've forgotten you password:

1. Go to selfservice.union.edu, enter your username and then click [Continue].

See the Parents section above if you forgot your User ID.

2. Click on the "Forgot Password" link.

3. You will be prompted to enter your username and the email address that is on file at Union.

An email with a link to reset your password will be sent to you.  

 

 

 

 

 

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Important Information!

• The Bursar’s and Financial Aid offices are unable to grant Self Service access to parents. This access can be granted only by your student. When a parent password reset is necessary, parents can follow the "Forgot Your Password" section above.
• If you have more than one child attending Union, you may view only the accounts of student(s) who have granted you access.
• After 3 unsuccessful attempts, your account is locked.  It will unlock itself automatically in 15 minutes.