Student Billing Self Service

Image: Union College logo

NEW for 2020-21 !!

The Bursar’s Office will be using a new Self Service portal as the official billing platform for the College. Billing and payment information is updated daily, and financial aid, miscellaneous charges and student health insurance waivers are updated weekly.

Students and authorized users are able to view, print and make account payments all from one site.

 

Available July 27.  Self Service will replace parental access to WebAdvising. Students need to grant proxy access to parents through Self Service even if access was previously granted in WebAdvising

 

On This Page:

General Information
For Students
For Parents
IMPORTANT INFORMATION


 

General Information

Union College WebAdvising is the online advising system used by students and faculty. The Bursar’s Office will be using a new Self Service portal as the official billing platform for the College. Billing and payment information is updated daily, and financial aid, miscellaneous charges and student health insurance waivers are updated weekly. Students and authorized users are able to view, print and make account payments all from one site.

Starting July 27, 2020: All students are asked to set up authorized Users (Proxies) for Self Service. Students should access Self Service through their WebAdvising account by logging in to WebAdvising by going to https://webadvising.union.edu/ and clicking on [Student Billing Self Service]. Follow the instructions below to set up proxy access.

This process is extremely important as billing is done entirely online. Under FERPA regulations, the Bursar’s Office cannot discuss a student account with anyone who has not been granted proxy access. Additional information about Self Service can be found on our website at www.union.edu/bursar.

 


Students

To add Proxy Access to Self Service

  1. Access Self-Service in one of the following ways:
  • via the direct URL https://selfservice.union.edu
  • via a hyperlink (Student Billing Self Service) found in the old WebAdvising system
  • via the Okta Dashboard (used to sign into many other applications)

Image: Login page

 

  1. Sign in with your usual Union username and password (without the @union.edu).

 

 

  1. Once you have been signed in and presented with the landing page, select [User Options] in the left pane.
  2. If your parent's information is missing when you login to provide access to Student Billing, please send an email to registrar@union.edu and include:

  • complete name
  • mailing address
  • email address

 

If you have previously granted parental access in WebAdvising, this access is no longer available and new access in Self Service will need to be done on or after July 27.

 


Parents

 

  1. Once you have been granted proxy access, you will receive an email with your User ID. In most cases it will be: last name _ first initial and is case sensitive.
    • Example: John Smith = smith _ j (all lower case). Common last names may involve additional characters in the User ID.
  1. You will receive a separate email with a temporary password. If you feel you didn’t receive this email, please check your spam folder.
  1. Log in to Self Service at selfservice.union.edu.
  1. After logging in with your temporary password, you will be prompted to create a new password.
  1. You will be asked if you want to continue as yourself or as your student.  Pick your student and click Continue.


     
  2.  If you choose your own record by mistake, click on "Sign out" in the upper right corner, and choose [Change Proxy User].

  1. You can view each term separately to verify billing, payments and adjustments.

 


Important Information!

  • The Bursar’s and Financial Aid offices are unable to grant Self Service access to parents. This access can be granted only by your student. When a password reset is necessary, students can reset parent passwords.
  • If you have more than one child attending Union, you may view only the accounts of student(s) who have granted you access.
  • After 3 unsuccessful attempts, your account is locked.  It will unlcok itself automatically in 15 minutes. 

 

For Self Service or WebAdvising questions, call (518) 388-6400 or email helpdesk@union.edu.
For student billing access questions, call (518) 388-6106 or email bursar@union.edu.
For financial aid access questions, call (518) 388-6123 or email finaid@union.edu.

 

 

 

 

Details

Article ID: 112789
Created
Tue 7/28/20 5:20 PM
Modified
Wed 7/29/20 12:15 PM