Zoom FAQ-Faculty Questions Answered

Tags FAQ Zoom

As ITS receives questions from faculty about Zoom, we are adding them to this Frequently Asked Questions list:

  1. Has ITS received any types of assurances from Zoom that the company will be able to meet unprecedented demand?
  2. What does Zoom do to our data (faces, names, course content as it's being transmitted)?
  3. To whom does Zoom sell and/or transmit the above data?
  4. Am I right that the students, or anyone else listening/viewing one's lecture via Zoom can record it?
  5. If one takes the asynchronous route and video-records one's lectures, then: a) Where do the video recordings reside? b) Who controls them? c) Can students download those videos onto their own machines?
  6. How much should faculty be concerned about unauthorized users and/or students screen sharing inappropriate content in a live Zoom session, also known as "Zoombombing"?
  7. How do you recommend setting up office hours with my students to meet over Zoom?
  8. How do I set up a meeting room to conduct Office Hours in Zoom?
  9. How do I set up a Student Room in Zoom that they can use without me?
  10. When I Share My Screen in Zoom, Powerpoint “takes over” my whole computer and I can’t see the students anymore!
  11. How can I share the audio from Youtube or other online videos with my classes in a Zoom session? They see the video but can't hear sound.
  12. Why am I seeing my Zoom meetings in my Nexus Gradebook? How can I get rid of it from appearing in the Gradebook?
  13. I'd like to record a Zoom session to the cloud, where I am the primary active speaker video for all participants. Can this be done?
  14. Not a Zoom question, but related–despite my best intentions, I think I’ll only have 3 weeks of my course prepared by 3/30. What do I do?
  15. Need Help? Book an Appointment with a Specific LTE Team Member or Submit a Request Through the ITS Service Catalog

1. Has ITS received any types of assurances from Zoom that the company will be able to meet unprecedented demand?

As ITS became involved in discussions around the potential for moving online, we did reach out to Zoom to get some assurances that they are prepared to scale quickly in anticipation of not only our College going online but many colleges/universities going online.  Zoom offered the following information:

Our status page offers information around our IP address updates and this includes additional server capacity for increase bandwidth for various regions. We have resilient disaster recovery capabilities, including active-active disaster recovery for real-time processes to help ensure that backup active servers are available as well. Zoom maintains 50% excess capacity in all aspects of our infrastructure to accommodate our growing business and to meet peak usage requirements. We are confident in our ability to provide service and scale based on our current and future customer needs.

 

 

2. What does Zoom do to our data (faces, names, course content as it's being transmitted)?

Everything is encrypted as your data is being transmitted for participants using the Zoom client.  None of your interaction is saved unless you record the meeting.  Under the contract we have signed with Zoom (via the NY6), we "retain ownership of any content or data ("Customer Data") originated from Customer and stored or transmitted using the Services." Read more: "The Facts Around Zoom and Encryption for Meetings/Webinars". 

 

 

3. To whom does Zoom sell and/or transmit the above data?

Zoom does not sell the above data.  

 

 

4. Am I right that the students, or anyone else listening/viewing one's lecture via Zoom can record it?

Only the host of the meeting can record the meeting in Zoom.  But, there is no way to prevent a student or anyone listening/viewing your lecture to record it, for example, on their phone by pointing it at the computer screen.

 

 

5. If one takes the asynchronous route and video-records one's lectures, then:

 

a) Where do the video recordings reside?

It depends on where you would like it to reside - you can keep it up on Zoom where you originally recorded it, or you can put it up on Ensemble platform.

 

b) Who controls them?

You control them as you are the one that creates them.  There are settings in both Ensemble and Zoom that can limit who can see the video. The best way to control who can see the videos is to post the link or embed them in Nexus. 

 

c) Can students download those videos onto their own machines?

You can change the settings both in Ensemble and in Zoom to prevent users from downloading the videos. 

 

 

6. How much should faculty be concerned about unauthorized users and/or students screen sharing inappropriate content in a live Zoom session, also known as "Zoombombing"?

We recommend faculty follow these recommedations to secure virtual class sessions usiing Zoom.

 

7. Can I set up office hours slots that my students can sign-up for online?

Great question! There are two ways we recommend setting up office hours slots online. The first recommendation is to use your Google Calendar to create appointment slots. Using Google appointment slots is terrific because it integrates with your student's, as well as your, respective Google Calendars. Alternatively, you could set appointment slots through Nexus using the Scheduler Activity. The Scheduler does not integrate with your Google Calendar, so you would need check Nexus and see who has signed up. If you need assistance setting up either of these methods, please book an appointment with LTE staff below. 

 

 

8. How do I set up a meeting room to conduct Office Hours in Zoom?

We recommend creating a separate Zoom meeting via Nexus called, <Your Name> Office Hours, including the days of the week and hours you want to be available. Click the setting [Enable waiting room] in the Meeting Options. This will allow you to manually admit students as they appear in your waiting room so that your conversations are private. 

 

 

9. How do I set up a Student Room in Zoom that they can use without me?

Set up a recurring Zoom Recurring meeting via Nexus and and in the drop down menu for Recurrence, select [No Fixed Time]. Make sure to select [Enable join before host] so that you don’t need to be there. In addition, make sure [Mute participants upon entry] is not selected. 

 

 

10. When I Share My Screen in Zoom, Powerpoint “takes over” my whole computer and I can’t see the students anymore!

There is a setting for that! In your Powerpoint application, go to the top menu bar and select:  [Slide Show] —> [Set Up Show]. Click [Browsed by an individual (window)]. When you teach you class, put your slides in Present mode before class begins in Zoom. When you are ready to share, the window will already be in the view you want students to see. 

 

 

11. How can I share the audio from Youtube or other online videos with my classes in a Zoom session? They see the video but can't hear sound.

Zoom screen sharing allows you to share the desktop, window, application or audio/video. Zoom allows you to also send computer audio to the remote attendees when sharing a video or audio clip. Prerequisites: Zoom Desktop Client for Mac or Windows. Please refer to this link for complete instructions. 

 

 

12. Why am I seeing my Zoom meetings in my Nexus Gradebook? How can I get rid of it from appearing in the Gradebook?

Go in and Edit Settings of the Zoom Pro LTI tool you setup in your Nexus course website.

Screenshot of "Edit Settings" of Zoom Pro LTI tool

Scroll down to the Privacy section and click on it. One of the options is to Accept grades from the tool. Make sure this option is unchecked. Choose [Save and return to course] or [Save and Display].

Screenshot of Privacy Settings for Zoom Pro LTI tool

 

 

 

13. I'd like to record a Zoom session to the cloud, where I am the primary active speaker video for all participants. Can this be done?

Faculty can utilize Zoom's Spotlight Video feature if they desire to only have his/her video visible upon playback. However, all participant audio is still captured during a Spotlight Video Zoom cloud recording. During the live session itsself, participants are able to see one another's video and switch back and forth between gallery and active speaker view. Click here to watch a short video that demonstrates the Spotlight Video function (as well as how it differs from the Pin Video function). 

 

 

 

Not a Zoom question, but related–despite my best intentions, I think I’ll only have 3 weeks of my course prepared by 3/30. What do I do?

Try using a “living syllabus.” Publish your syllabus as a Google Doc and set the sharing for [View, anyone with a link]. Add that link to your Nexus site. Tell students that you are using a “living syllabus” so that you can be agile and flexible for the term, responding to course needs as they come up. Add as much content as you have for the weeks and provide a rough sketch for the additional weeks, adding content as you can.

 

 

Need Help? Book an Appointment with a Specific LTE Team Member or Submit a Request Through the ITS Service Catalog

Once you book an appointment with a specific LTE Team member, they will contact you with a Zoom link for your meeting.

  • Kevin Barhydt

Kevin can help you with Inclusive Pedagogy Online, as well as the following technologies: Explain Everything, Nexus, Zoom, Ensemble Anthem, Perusall and more.
Book an appointment with Kevin

  • Sonia Sandoval

Sonia can help you with Explain Everything, Google Appointments, Nexus, Zoom, Ensemble Anthem, Sway, and Perusall.
Book an appointment with Sonia

  • Mike Ullrich

Mike can help you with Nexus, Zoom and Ensemble Anthem.
Book an appointment with Mike

  • Kesheng Yu

Kesheng can help you with Nexus, including the Nexus Scheduler (setting up office hours), Explain Everything,Zoom, Ensemble Anthem, Sway, and Perusall.
Book an appointment with Kesheng (Note! Kesheng is modeling the Nexus Scheduler activity to sign up for appointments with her. In order to sign up for an appointment with her, please click on the link, login to Nexus, and click "enroll me" in the "ITS Learning Technologies + Environments Recorded Trainings" site (if you have not already done so yet). The rest of the LTE staff is using Google Appoinments).

  • Ginny Solomon

Ginny can help you with Explain Everything, Nexus, Zoom, Ensemble Anthem, Sway, and Perusall.
Book an appointment with Ginny-send an email to solomonv@union.edu.

  • Submit a Learning Technology Support Request

Submit a request for help through the ITS Support Catalog.

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Details

Article ID: 101790
Created
Tue 3/17/20 3:49 PM
Modified
Wed 4/8/20 11:22 AM