| 09.30.2022 |
Finance Enterprise currently unavailable
The Finance Enterprise system is currently unavailable. All financial systems are currently not reachable along with Employee Online (for accessing pay check information).
ITS is currently working to identify the issue. We will notify you when the system is back up and available to access.
Updated 9:21 AM EST: ITS has restored services for the Finance Enterprise system. All financial systems are now available and users can access Employee Online. |
| 09.15.2022 |
Issues with connecting with Zoom
Users are experiencing issues with connecting to Zoom. If you try to connect with MyApps, it does not log you into the Zoom dashboard. If you try to start up the Zoom app, you get a network connection error.
ITS is currently monitoring the Zoom website.
If you have meetings scheduled, you can use Google Meet as a workaround until Zoom services are restored.
|
| 05.25.2021 |
Issue with WebApps website displaying updated Course information
We are currently experiencing issues with WebApps displaying outdated Course information. Colleague updates made today (5/25) are not currently being reflected in WebApps.
The ITS team has been troubleshooting this issue and it appears to be related to our web hosting vendor partner. We will continue to monitor the situation and will send another communication when this has been resolved.
In the meantime, for the most up to date Course information, please continue to use Colleague Self Service (https://selfservice.union.edu/) |
| 05.20.2021 |
Emergency Network Maintenance at 12:55pm TODAY
We have been made aware of issues with websites not being reachable. A patch for our firewall has been identified that will address this issue and, due to the amount of issues we are hearing about, we will be implementing this patch over the lunch hour at 12:55 pm TODAY.
When this emergency maintenance is implemented, some users may experience a brief disconnect from the Internet. We are sorry for the inconvenience, but hope this addresses the issues being experienced by our campus community.
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| 03.30.2021 |
Emergency Maintenance on Phone System
At the request of our telecommunications vendor partner, some emergency maintenance will be completed tomorrow (3/31/2022) at 6:00 am EDT. There will be a brief outage during which time you will not be able to make or receive a call from on campus.
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| 01.05.2021 |
Panopto Cloud Scheduled Downtime
On Saturday, January 8, 2022, our Panopto Cloud site will be upgraded to the latest release. Panopto is the platform where recordings, such as recorded Zoom sessions, are stored. Panopto expects up to 4 hours of downtime, with a start time of 9:00PM EST.
During the downtime, you will not be able to access videos on Union's Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message. |
| 09.30.2021 |
Emergency Print Server maintenance this evening
Last week ITS started receiving calls about problems with printing from some Windows computers to department printer/copiers (manufactured by Lanier). Most users received a message indicating that the printer was not available; others encountered no output or error message.
ITS, in collaboration with our vendor partner, will need to conduct emergency maintenance this evening on the print server. The print server will be unavailable today, September 30, from 5-6 pm EDT. During this time, users will not be able to send any print jobs to printer/copiers (manufactured by Lanier) located in departments or in the public spaces in the Library. Users will receive an error message if they try to print. |
| 08.31.2021 |
Voicemail system issues
Our voicemail system is experiencing some issues that ITS is currently investigating. Users who are trying to update or add a new greeting for their voicemail box are receiving the error message that the System is undergoing maintenance and cannot change their greeting.
We will update the campus once the issue is resolved.
Updated 8/31/2021 2:00 pm: Voicemail services have been restored. |
| 08.16.2021 |
Voicemail system issues
Our voicemail system is experiencing some issues that ITS is currently investigating. Users and callers are experiencing the following:
- Users who log into the voicemail system will receive a message that the System is undergoing maintenance and cannot do anything else in the system.
- Callers can leave messages, but the system will tell the caller that the message will be queued until maintenance is completed.
- If you transfer your voicemail to email, any messages left will not forward to your email until the issue with the maintenance message is resolved.
- If your office extension has a menu system, calls will route correctly but the caller will not hear a ring noise indicating the call is being transferred.
We will update the campus once the issue is resolved.
Updated 8/16/2021 10:36 am: Voicemail services have been restored. |
| 08.04.2021 |
Fax and Analog Phone lines Not Functional in some buildings on campus
ITS is aware that fax and analog lines in the following buildings are not functional:
- Old Chapel
- Hale House
- Library
- Memorial Chapel
- Grant Hall
- 17 South Lane
- McKean
- Lamont
- 36 Union
ITS is currently working on re-establishing those services as quickly as possible with a focus first on critical health & safety infrastructure (AEDs and elevator phones). We will update this alert as buildings come back online.
Updated 8/4/2021 4:40pm: Services have been restored in Schaffer Library, Grant Hall and 17 South Lane.
Updated 8/5/2021 3:30pm Services have been restored in all buildings. |
| 06.02.2021 |
Jabber clients not signing in
Users who use Jabber to connect to our phone system are experiencing problems with Jabber connecting to the phone system. Jabber displays the error "Cannot locate server. Check your server address." This is happening both on and off campus. The phone system itself is working correctly so calls can be made/received and voicemail is working.
ITS is working with our vendor partner to resolve the issue.
Updated 11:57 am EDT: The issue has been resolved and users should be able to use Jabber to connect to our phone system. |
| 04.17.2021 |
Access to Colleague/WebAdvising Unavailable
Access to Colleague and WebAdvising is currently unavailable. Users are unable to log into the system. ITS staff are working with our vendor partner to resolve the issue. |
| 03.01.2021 |
Zoom Cloud Recording Delays
ITS has received notification from Zoom at 5:19 PM EST that they are investigating reports of delayed cloud recording processing.
We will keep you updated as we receive updates from Zoom.
Updated 6:05 pm (EST): Zoom has indicated the issue has been resolved. |
| 01.26.2021 |
Zoom reporting website and meeting join issues
ITS has received a notice from Zoom at 12:55 pm (EST) that they are receiving reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. They are recommending impacted users dial into their meetings via telephone.
We will keep you updated as we receive updates from Zoom.
Updated 1:45 pm (EST): The issues with Zoom are not internal to Zoom. There is a broader issue happening across the Internet that is affecting multiple services. Whatever the issue is, it appears to be slowly resolving itself.
If you are interested, ITS uses Downdetector (https://downdetector.com/) as one source of information about whether there is a broader issue going on across the Internet versus a single service.
|
| 12.14.2020 |
Google Outage
Google suffered a major outage worldwide starting at around 6:30 am EST that affected access to all services, except Google search. According to the Google Workspace Status Dashboard, issues were resolved at 7:52 am, but it may take some time for all environments to become available. |
| 10.21.2020 |
Issues with duplication of students in rosters on WebApps
We are experiencing issues moving data between Colleague and WebApps which have caused some duplication of students in the rosters displayed in WebApps. ITS is working on resolving the issues and updating roster data for 20/FA and 21/WI.
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| 09.25.2020 |
Issues with Boxed Question Mark displays on Apple Computers
This message is for those members of our community who have Apple computers.
ITS is aware of an issue where some people are seeing boxed question marks on their screens rather than text (example below):
For those of you experiencing this, please try and reboot your computer and see if the issue goes away. If rebooting does NOT resolve the issue, please try the following steps:
- Shut down your computer.
- Holding the Shift key down, start up your computer.
- When you see the Safe Boot start up, you can release the shift key.
- Login to the computer and wait a few minutes.
- Reboot your computer.
ITS is still investigating what is causing this issue, but wanted people to be aware of solutions that have helped us resolve it with those who have contacted us.
If you continue to experience this issue after the above steps, please send information to helpdesk@union.edu with screen shots and, if possible, what version of the operating system you are running. |
| 09.15.2020 |
Zoom issue with preassigned breakout rooms
There is a system wide issue with Zoom users who are using Preassigned Breakout rooms. If you edit a meeting setting after you create the room with Preassigned Breakout rooms, it breaks.
Zoom Engineers are aware and working on this issue, as it currently is affecting all customers. |
| 08.24.2020 |
Zoom services unavailable
Zoom services are currently unavailable. Some users are experiencing issues with logging in or joining meetings/webinars. Zoom is aware of the issue and is currently investigating.
Update 9:20 am: Logging into Zoom via their website is still unavailable, but you can login via the Zoom application. The steps to do that are:
- Start up your Zoom application on your computer
- Click "Sign in with SSO"
- You should see "union" filled in the box labeled Your company domain. Click continue.
- Login using your Union credentials on the web page that is displayed.
You can then click on the Meetings link to see all of your upcoming Zoom meetings.
Updated 12:17 pm: Zoom is still in the process of deploying a fix across their cloud environment. Meeting and webinar service has been restored for the majority of users.
Updated 12:41 pm: Zoom has indicated the issue causing users to be unable to start and join Zoom meetings and webinars has been resolved.
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| 06.18.2020 |
Issues with connecting to campus extensions with Jabber
We are experiencing issues with the platform that supports Jabber. Users who are set up to use Jabber currently cannot connect to their on campus extensions. ITS is currently troubleshooting the issue and will provide updates when we have them. |
| 04.15.2020 |
VPN Maintenance on Sunday, April 19th 9-10am
On Sunday, April 19, 2020, ITS will be making some changes to our VPN infrastructure to help support VPN activity while we are all working/learning remotely. Work will occur from 9am - 10am EDT and users will experience intermittent outages. |
| 04.03.2020 |
Apogee ResNet services unavailable
Updated 4/3/2020 1:28PM: As of 1:27 pm ResNet services have been restored.
ResNet services in the residence halls became unavailable at approximately 10:42 am. ITS is currently work with Apogee to restore services. |
| 03.20.2020 |
Emergency Maintenance for VPN on Sunday, March 22
ITS needs to install some critical updates to our VPN environment in order to accommodate the increased usage with everyone working remotely. On Sunday, March 22, users may experience intermittent outages of VPN between 9 am and 10 am. |
| 01.22.2020 |
Issues with Google File Stream
Updated 2:49pm: Google File Stream services have been restored. Users will need to restart the Google File Stream app (from Applications on a Mac and from the Start menu on a PC) to reconnect to your Google Drive.
It appears that people are experiencing issues with Google File Stream. ITS is making you are aware of this issue and will be monitoring information from Google.
|
| 12.16.2019 |
Network Services unavailable
Updated 3:15 pm: Network services have been restored and the root cause has been identified and resolved.
Updated 2:40 pm: The root cause has been identified but ITS is still troubleshooting the problem. Network services may go down again.
Network services, including phones, became unavailable at approximately 1:22pm. ITS is currently working to resolve the issue.
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| 11.27.2019 |
Internet Connectivity Issues
ITS is aware that several buildings have suddenly lost Internet connectivity. We are currently working on identifying the root cause.
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| 11.21.2019 |
Upcoming Scheduled Nexus Outage on 12/13 for Planned Update
On Friday, December 13, 2019, Nexus will be unavailable during the hours of 7:00 am – 5:00 pm for a scheduled system update to the latest version of Moodle 3.6. We apologize for any inconvenience.
ITS will send a notification when the upgrade is complete and Nexus is once again available.
|
| 11.13.2019 |
Turnitin Experiencing Unexpected Service Disruption
Updated 11/15/19 8:49am: As of 11/13/2019 10:41 PST, the issues with Turnitin and Turnitin UK were resolved.
Turnitin and Turnitin UK are currently experiencing an unexpected service disruption. During this time, users may find that they are unable to make a submission or that uploading submissions takes longer than expected.
|
| 7.17.2019 |
Attention Panopto Users: Platform Retiring July 31st–Download Videos You Would Like to Save
ITS is migrating the College’s video/lecture capture platform to Ensemble Anthem this summer. As a result, the Panopto lecture capture system will be retired July 31st, 2019.
What this means:
-
If you utilized Panopto in the past and need to keep any recordings made in the platform, you need to download and save those videos locally on your computer by July 31st. Step-by-step instructions are available in the online ITS Knowledge Base. If you need assistance, contact the Learning Technologies + Environments group as soon as possible before July 31st and someone from the team is happy to assist you.
-
Ensemble Anthem is a powerful Mac and Windows solution supporting your lecture capture, screen capture and flipped learning needs that easily integrates with your Ensemble Media Library (a platform which streams audio/video content like YouTube–without the annoying ads!). If you are interested in learning more about Ensemble Anthem and how to get started, please review ITS’ online documentation.
Please do not hesitate to contact the Learning Technologies + Environments group with any questions, concerns, and/or assistance with this transition. |
| 6.18.2019 |
Google Calendar Service Issues
Updated 6/18/19 1:26 pm: As of 1:13 pm, issues with Google Calendar have been resolved by Google.
Some users are unable to access their Google Calendars and receive a 404 Error. Google is currently investigating the issue. |
| 6.7.2019 |
Nexus 2013-14 courses scheduled for deletion on 7/16
ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. ITS will begin to remove course sites more than five (5) years old this Summer 2019 on July 16th (i.e., Summer, 2013, Fall 2013, Winter 2014, Spring 2014 term courses). Exemptions to the policy are handled on a case-by-case basis. Instructors may request that a course be exempt from deletion by contacting Denise Snyder at snyderd2@union.edu. |
| 6.7.2019 |
Upcoming Scheduled Nexus Outage on 6/20 for Planned Upgrade
On Thursday, June 20, 2019, Nexus will be unavailable during the hours of 7:00 am – 9:00 pm (EDT) for a scheduled system upgrade to Moodle version 3.6. During this period of time, you will not be able to access the system. We apologize for any inconvenience.
ITS will send a notification when the upgrade is complete and Nexus is once again available. |
| 5.21.2019 |
Gmail mistakenly sent multiple users a security alert
On Monday (5/20/19) afternoon, Gmail mistakenly sent multiple users a security alert, notifying them that an unknown device had signed into their account. Google is investigating the issue. More information can be found in this article on Mashable: Gmail freaks out users by saying a 'new device signed into' their account.
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| 5.17.2019 |
MyResNet Services Unavailable
Updated 5/17/19 9:17pm EDT: MyResNet services have been restored.
Updated 5/17/19 8:30 pm EDT: The vendor that provides Internet services for Apogee continues to work to fix the fiber cut. No ETA has been provided.
Original post: Apogee's MyResNet services are currently unavailable. Apogee has indicated that the vendor that provides Internet services for them has experienced a fiber cut and they are current working on fixing the issue. Several schools in the area are affected by this.
Updates will be posted to this site. |
| 4.29.2019 |
25Live Performance Issues
Updated 4/30/19 5:05 pm EDT: As of 3:00pm on April 29, 2019, the issue with the home page on Union College's 25Live site has been resolved.
Updated 4/30/19 9:50 am EDT: As of 10:49pm on April 29, 2019, the 25Live slow response times and related performance issues from have been resolved. CollegeNet will continue to monitor the system closely. Union College's site is not defaulting to the dashboard tab. ITS has submitted a ticket to resolve this issue.
Updated 4/29/19 4:24 pm EDT: CollegeNET is aware of continued performance issues, including slow response times and an inability to access the 25Live environment. They are continuing to investigate the underlying causes, and will send an update once a resolution has been determined.
Original post: The 25Live scheduling system is currently experiencing performance issues. The vendor has acknowledged that users are experiencing slow response times, especially when saving events. They are actively working on addressing the issue and we will post an update as soon as we receive it. |
| 2.15.2019 |
TurnItIn Service Disruption
Updated 2/16/19 4:00 pm ET: TurnItIn reported that the issue was resolved at 2:58AM ET on Feb 16, 2019. The following was posted by the company:
Due to an unexpected database issue, users of Turnitin and Turnitin UK may have been unable to log in, submit or grade papers today. Users accessing Turnitin and Turnitin UK through integrations were also affected. We are pleased to advise that service has been restored.
We encountered a disruption between the following times:
- 06:52 - 23:06 PST Feb 15, 2019
- 14:52 - 07:06 GMT Feb 15-16, 2019
- 00:52 - 17:06 AEST Feb 16, 2019
Please accept our apologies if you were impacted by today’s disruption.
Updated 5:00pm ET: TurnItIn is continuing to work on the issue. You can get the latest status by following here: https://twitter.com/TurnitinStatus?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Turnitin is currently experiencing an unexpected service disruption. During this time, instructors may be unable to mark submissions through Nexus or directly on the Turnitin platform. ITS will post another alert when the issue is resolved.
|
| 2.12.2019 |
Issues with telephone system
Updated 12:35pm: The issue with external telephone calls to and from campus has been resolved. Our vendor partner experienced an issue at one of their network centers that caused an outage for several customers in New York state.
The campus is experiencing issues with the phone system where calls can't be completed to phone numbers on campus from off campus. ITS is currently working on forwarding critical campus extensions and working with our vendor partner to resolve the issue.
In case of emergency, contact 911 or contact Campus Safety at 6911.
Updates will be sent as more information is known.
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| 2.12.2019 |
Scheduled Vendor Maintenance: Single Sign On (SSO) interface
Fischer International Identity, our Single Sign On (SSO) vendor partner, will be performing infrastructure maintenance between the hours of 12:00am to 5:00am ET on Sunday, February 24th. They expect services to be operational during the majority of this maintenance event, however a planned outage will take place between the hours of 2:00am-4:30am ET so that maintenance can be performed on the database servers.
During the 2:00-4:30am planned outage, users will not be able to access systems that use these services for handling login access. Systems that you will not be able to login to are:
- Slate
- Adirondack Housing System
- PyraMED
- Maxient
- Rave Safety
- Handshake
- Insight
- Accommodate
- Alma/Library Databases
- TeamDynamix
- PageUp
- Zoom
- LinkedIn Learning (formerly lynda.com)
- SiteImprove
- Chemical Inventory System UNHCEMS
- Library Proxy Server
- Adobe
- WSJ (Dow Jones)
Once the maintenance is complete, users will be able to login using their Union College credentials.
|
| 1.23.2019 |
Telephone Issues
Updated 12:28pm: As of 12:28pm (ET), regular campus telephone service has been restored and tested. The vendor was experiencing a network issue in our area which has been resolved.
The campus is experiencing issues with the phone system where calls can’t be completed to phone numbers on campus from off campus. In case of emergency contact 911 or use a campus telephone to reach Campus Safety at 6911. Updates will be sent as more information is known.
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| 1.22.2019 |
Emergency Network Outage Friday, January 25th
To address network performance issues, ITS will be performing emergency maintenance on the network infrastructure on Friday, January 25th starting at 7 am until approximately 8 am. This work will allow us to increase the bandwidth to the Internet for campus.
Users may experience intermittent network outages to the Internet. Use of on-campus systems will continue to operate.
|
| 1.18.2019 |
Scheduled Vendor Maintenance: Single Sign On (SSO) interface
Update 1/23/19: The start time of this update has been changed.
Fischer International Identity, our Single Sign On (SSO) vendor partner, will be conducting infrastructure maintenance that will begin on Friday, January 25, 2019 at 10:00 pm ET until Saturday, January 26, 2019 at 7:00 am ET. During this time, users will not be able to access systems that use these services for handling login access. Systems that you will not be able to login to are:
- Slate
- Adirondack Housing System
- PyraMED
- Maxient
- Rave Safety
- Handshake
- Insight
- Accommodate
- Alma/Library Databases
- TeamDynamix
- PageUp
- Zoom
- LinkedIn Learning (formerly lynda.com)
- SiteImprove
- Chemical Inventory System UNHCEMS
- Library Proxy Server
- Adobe
- WSJ (Dow Jones)
Once the maintenance is complete, users will be able to login using their Union College credentials. |
| 1.18.2019 |
Colleague system UNAVAILABLE, Wednesday, January 30th between 6:30AM and 9:30AM
On Wednesday, January 30th, software updates will be installed on the Colleague system. During the installation, the following Colleague systems will be unavailable: Admissions, Financial Aid, Registrar, College Relations/Advancement, Residence Life, and Student Affairs. However, all other IT services (Email, Internet access, etc...) will continue to operate normally.
The installation will begin at 6:30 a.m. and expected completion is by 9:30 a.m. All Colleague systems will return to normal operation after the installation is completed. |
| 11.2.2018 |
Telecommunications Issue
Update 2:22 pm: As of 2:22pm (EDT) the issues we have been experiencing with the phone system have been resolved by the vendor. All incoming calls from off campus are now connecting correctly.
The campus is experiencing issues with the phone system where calls can’t be completed to phone numbers on campus from off campus. However, service has been restored to 518-388-6000 (main campus number), 518-388-6911 (Campus Safety) and 518-388-6112 (Admissions) and those numbers are working normally. In addition, members of the campus community can make outgoing calls and inter-campus calls.
The vendor is working to resolve the remaining issue and campus will be notified when all phone services are restored to normal operations.
Please contact us by calling x6400 from on campus or emailing helpdesk@union.edu if you have questions or concerns.
Thanks you for your patience and cooperation. |
| 10.26.2018 |
DATE CHANGE: Scheduled Vendor Maintenance: Single Sign On (SSO) interface
Fischer International Identity, our Single Sign On (SSO) vendor partner, has rescheduled routine maintenance to Saturday, November 3, 2018 from 3:00 am - 7:00 am ET. This was originally scheduled for Sunday, October 28, 2018. During this time, users will not be able to access systems that use these services for handling login access. Systems that you will not be able to login into are:
- Slate
- Maxient
- Pageup
- Zoom
- Lynda.com
- SiteImprove
- Chemical Inventory System
- PyraMED
- Adirondack Housing System
- Adobe
- Library (Alma and external database system)
- Rave
Once the maintenance is complete, users will be able to login using their Union College credentials.
|
| 10.22.2018 |
Scheduled Vendor Maintenance: Single Sign On (SSO) interface
On Sunday, October 28, 2018 from 12:00am to 4:00am ET, Fischer International Identity, our Single Sign On (SSO) vendor partner, will be conducting routine maintenance. During this time, users will not be able to access systems that use these services for handling login access. Systems that you will not be able to login into are:
- Slate
- Maxient
- Pageup
- Zoom
- Lynda.com
- SiteImprove
- Chemical Inventory System
- PyraMED
- Adirondack Housing System
- Adobe
- Library (Alma and external database system)
Once the maintenance is complete, users will be able to login using their Union College credentials. |
| 09.12.2018 |
Issues with dialing into College extensions from local Verizon Wireless phones
Updated 9/13/18 10:30 am: This issue has been resolved and Verizon Wireless phones will not receive a fast busy signal when trying to reach on campus extensions (518-388-xxxx).
Updated 9/13/18: Further testing seems to be pointing to this issue as being a Verizon Wireless issue. Not every Verizon Wireless number is experiencing the fast busy signal and it also doesn't seem to be associated with just local 518 area code phones.
We have identified an issue with people who have Verizon Wireless phones with the local 518 area code that are getting fast busy signals when trying to call on campus extensions (518-388-xxxx). We are currently troubleshooting with both Verizon Wireless and Windstream, our voice carrier partner.
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| 07.26.2018 |
Password Required for "union" Wireless Network - Effective August 2, 2018
In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi. This new step will be effective starting on August 2nd at 9:00 am.
The password to join the "union" WiFi is UNION1795. This password is case sensitive. This password is not a secret and all members of the campus community and guests are allowed to use this network.
Registration is still required and that process remains the same as before once you connect to the "union" WiFi.
Instructions for Windows and Mac OS are available in our Knowledge Base.
|
| 04.2.2018 |
FCC Consumer Alert: 'Neighbor Spoofing'
The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally. While a call might originate overseas, the caller ID information on the recipient's phone would appear as though thge call is coming from the consumer's own area code and local exchange. In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer's trust in the call.
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