The Cisco Jabber softphone allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac. If you are using a desktop computer, you will need speakers and a microphone.
You must contact Telecommunications first to use this softphone. Email helpdesk@union.edu requesting Cisco Jabber on your PC/Mac with your college extension to open a ticket.
Jump to section: Placing a Call – Call Forwarding – Transferring a Call
Connecting to Cisco Jabber (First Time Users):
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1.
Double-click the Cisco Jabber icon to open.
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2.
In the username field, enter your Union username with the @union.edu and click Continue.
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3.
When the Certificate not valid pops up, click Accept to continue. This can happen 2-3 times.
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4.
Enter your Union username with @union.edu and your Union College password.
Click Sign In.
When the Verify Certificate screen pops up, click Accept to continue. This can happen 2-3 times.
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5.
When Cisco Jabber opens, you will be presented with a set up screen to customize. Click Skip to use the application.
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Placing a Call:
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To place a call, click the Handset icon on the left menu.
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2.
Click the Dialpad icon.
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3.
Dial the number you would like to reach by clicking the numbers with your mouse pointer.
Dialing Instructions:
- Campus – 4-digit ext.
- Local call – Dial 3 + 10-digit number
- Long distance – Dial 31 + 10-digit number
- International – Dial 3011 + country code + city code + number
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After dialing the number, click the green phone icon at the bottom of the dialpad to complete your call.
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Call Forwarding:
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To call forward all calls to another number, on the bottom of the window, click the small monitor icon.Then click the down arrow under Forward Calls.
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You can forward calls to Voicemail, or choose to add a New number.
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If you are forwarding to an off-campus number you must put 3 first, or 3+1 for long distance numbers.
Click the Forward button to save.
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You will now see a message that all calls are forwarded to your number. Click the message to turn off.
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Transferring a Call:
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To transfer a caller to another extension or off-campus number, click the 3-dot icon on the bottom of the screen.
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On the pop-up menu, click Transfer.
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Enter the number you would like to transfer the call to.
Use 4-digit dialing for Campus extensions.
For off-campus, you must dial 3 first, and 3+1 for long distance.
Click the green handset icon to call.
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4.
The original caller will be put on hold, as the call is placed. You can wait until the call is connected to announce the transfer of the caller or just click the Transfer button to complete the transfer.
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