The Cisco Jabber App allows you to receive and make calls, to and from your Union College office extension, using your mobile device. After business hours, you should sign out, close the background process for the Jabber app, and sign-in again when you want to answer your campus extension on your mobile phone through the Jabber app. To sign out, tap the initials icon in the upper left-hand corner, and then tap Sign out.
Instructions on ending/closing the Cisco Jabber App background process can be found here. (PDF download)
You must contact Telecommunications first to use this app. Email helpdesk@union.edu with your college extension and mobile device (Android or iPhone) to open a ticket.
Jump to section: Placing a Call – Call Forwarding – Transferring Calls
Installing the App:
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Open the Play Store on your Android and search for “Cisco jabber”.
Tap the Install button to download.
After download is complete, tap the Open button to start the Cisco Jabber Voice app.
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2.
Tap Accept to continue. |
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On the next screen, you will have to swipe to the left 3 times before you can tap the Get Started Now button on the bottom of the screen. |
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4.
You should tap Deny Cisco Jabber to access your contacts.
You must tap Allow Cisco Jabber to record audio.
You must tap Allow Cisco Jabber to make and manage phone calls.
You can Deny or Allow Cisco Jabber to access photos, media and files on your device.
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5.
Tap Allow when prompted to stop optimizing battery usage, so Jabber can run in the background until you close the app completely. |
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6.
Enter your Union College username (full email address) and password. Tap Sign In to continue.
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7.
Tap continue when prompted to Verify certificate. This can happen 3-4 times. |
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If prompted for Biometric authentication, you can tap cancel to decline. |
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Tap Done to start using the app. |
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Placing a Call:
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To place a call, tap the Handset icon (Calls) at the bottom of the screen.
Then tap the blue circle with the dial pad to dial out.
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Dialing Instructions:
- Campus – 4-digit ext.
- Local call – Dial 3 + 10-digit number
- Long distance – Dial 31 + 10-digit number
- International – Dial 3011 + country code + city code + number
Dial the number and tap the green handset icon below the keypad to connect your call. |
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Call Forwarding:
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To forward or un-forward your phone line, tap the circle with your Initials in the upper left-hand corner.
Example: SD |
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Tap Settings.
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3.
Tap Call forwarding under the Call menu. |
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4.
Tap Voicemail to forward to your voice mailbox, or tap New number to forward to another number. |
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5.
If forwarding to a new number, enter the number, 4-digit number for campus extensions, of- campus numbers starting with 3 or 31 for long distance and the 10-digit number. Tap Save. |
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To remove the forward, just tap Do not forward calls. |
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Transferring a Call:
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From a live connected call, on the bottom of your screen, tap the 3-dot icon. |
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Tap Transfer from the pop-up menu. |
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3.
Tap the search field and input the number you would like to transfer the caller to.
You only need the 4-digit extension for on-campus numbers. To transfer off-campus, you must dial the 3 first, or 3+1 for long distance.
Tap the green handset icon to dial the number. |
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The original caller will be put on hold, as the number you would like to transfer to is called. |
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You can wait until connected, to announce the transfer of the caller.
Tap on the middle of the screen, to bring up the bottom menu, and tap the Transfer icon to complete.
The caller has now been transferred. |
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