My Recently Visited Services
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
Request AV support for an event or conference.
IMPORTANT NOTICE: Due to vacancies and limited resources in the Learning Environments team, we may not be able to honor all requests. For all programming that is 4 hours or less during the business day (8:30am - 5:00pm) or 5 hours or less after hours (5:00pm-10:00pm), you will need to request support at least 1 week in advance of the event.
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Request assistance purchasing technology equipment.
Any request related to Colleague not covered in other service request forms.
Request to access to Google Additional Services
Modifying courses after the schedule has been published
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Request for adding users to a computer.
Any request related to Accounts & Access not covered in other service request forms.
Request creation of a shared (delegated) email account.
Request changes to Colleague screens and programs.
Request new Software to be installed in a classroom or lab.
Request software installation to a Union College owned and managed device
For support issues pertaining to technology within classrooms managed directly by ITS.