Services A-Z (48)
Computers, Devices, & Printers
Request for adding users to a computer.
Email & Calendaring
Request to access to Google Additional Services
Audio Visual & Classroom Support
Request AV support for an event or conference
Administrative & Business
Any requests related to Business Objects or Tableau reporting tools.
Telephone & Voice Services
Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.
Telephone & Voice Services
The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).
Audio Visual & Classroom Support
Request new Software to be installed in a classroom or lab.
Audio Visual & Classroom Support
For support issues pertaining to technology within classrooms managed directly by ITS.
Accounts & Access
Request changes to Colleague screens and programs.
Administrative & Business
Request creation or modification of a Colleague computed column.
Computers, Devices, & Printers
Request assistance with your Union College owned computer.
Telephone & Voice Services
Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.
Administrative & Business
Request creation or modification of a Colleague download file.
Network & Wireless
Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.
Computers, Devices, & Printers
Request to have your computer equipment moved or picked up to recycle.
Audio Visual & Classroom Support
Request Audio Visual equipment for an event.
File Sharing & Collaboration
Request creation or modification of network file shares.
Administrative & Business
For all requests relating to file transfers.
Accounts & Access
Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).
Accounts & Access
Any request related to Accounts & Access not covered in other service request forms.
Administrative & Business
Any request related to Colleague not covered in other service request forms.
Computers, Devices, & Printers
Request assistance with Union College owned printers.
General Help
For general help setting something up or getting access to a system.
Telephone & Voice Services
If you do not see a form for your specific service request, use the General Telecom Request form for help
Administrative & Business
Request creation or modification to a Gift Acknowledgement in Colleague.
Email & Calendaring
Request creation or modification of a Google Group.
General Help
When you don't know what else to do, click here!
File Sharing & Collaboration
Steps to recover documents or files on either Zeus or UFiles network directories.
Teaching & Learning Technology
Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.
Telephone & Voice Services
Request assistance with a mobile device.
Teaching & Learning Technology
Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.
Accounts & Access
Request assistance with resetting your password.
Telephone & Voice Services
Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.
Administrative & Business
Request creation or modification of a Colleague Report, Query, or XUQP.
Network & Wireless
Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.
Email & Calendaring
Request creation or modification of a shared Google Calendar.
Email & Calendaring
Request creation of a shared (delegated) email account.
Computers, Devices, & Printers
Request software installation to a Union College owned and managed device
Network & Wireless
An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.
Computers, Devices, & Printers
Request assistance purchasing technology equipment.
Computers, Devices, & Printers
Request assistance with a virus and malware issue.
Network & Wireless
Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.
Telephone & Voice Services
Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.
Network & Wireless
Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.
Audio Visual & Classroom Support
Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more
Audio Visual & Classroom Support
Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.