Services A-Z (49)

Request for adding users to a computer.

Request to access to Google Additional Services

Request AV support for an event or conference

Any requests related to Business Objects or Tableau reporting tools.

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).

Request new Software to be installed in a classroom or lab.

For support issues pertaining to technology within classrooms managed directly by ITS.

Request changes to Colleague screens and programs.

Request creation or modification of a Colleague computed column.

Request assistance with your Union College owned computer.

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.

Request creation or modification of a Colleague download file.

Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.

Request to have your computer equipment moved or picked up to recycle.

Request Audio Visual equipment for an event.

Request creation or modification of network file shares.

For all requests relating to file transfers.

Any request related to Accounts & Access not covered in other service request forms.

Any request related to Colleague not covered in other service request forms.

Request assistance with Union College owned printers.

For general help setting something up or getting access to a system.

If you do not see a form for your specific service request, use the General Telecom Request form for help

Request creation or modification to a Gift Acknowledgement in Colleague.

Request creation or modification of a Google Group.

When you don't know what else to do, click here!

Steps to recover documents or files on either Zeus or UFiles network directories.

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.

Test Description

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

Request change of access right to ONESolution (ifas).

Request assistance with resetting your password.

Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.

Request creation or modification of a Colleague Report, Query, or XUQP.

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.

Request creation or modification of a shared Google Calendar.

Request creation of a shared (delegated) email account.

Request software installation to a Union College owned and managed device

An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.

Request assistance purchasing technology equipment.

Request assistance with a virus and malware issue.

Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.

Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.

Videoconferencing (Zoom and CISCO Telepresence), online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.