Services A-Z (48)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Adding Additional Users to Machines

Request for adding users to a computer.

Additional Google Workspace Services Request

Request to access to Google Additional Services

Audio/Visual Support Request

Request AV support for an event or conference


Business Objects and Tableau reporting tools

Any requests related to Business Objects or Tableau reporting tools.


Cisco Jabber Help

Having trouble with Cisco Jabber? Click above to open a Cisco Jabber Help ticket.

Cisco Jabber Request

The Cisco Jabber softphone/app allows you to receive and make calls, to and from your Union College office extension, using your PC/Mac or mobile phone(iPhone or Android).

Classroom & Lab Software Requests

Request new Software to be installed in a classroom or lab.

Classroom & Lab Technology Help

For support issues pertaining to technology within classrooms managed directly by ITS.

Colleague Account Access Modification Request

Request changes to Colleague screens and programs.

Computed Column Request

Request creation or modification of a Colleague computed column.

Computer Issue

Request assistance with your Union College owned computer.

Conference Call/Speakerphone Request

Union College Telecom can provide conference phones, conference bridges, and other services to help with audio conferencing.


Data File Download Request

Request creation or modification of a Colleague download file.

DNS add/change Request

Request for new DNS (Dynamic Name Service) records, changes or updates to exiting records or removal of DNS records.



Equipment Move or Pickup Request

Request to have your computer equipment moved or picked up to recycle.

Event Support & AV Equipment Request

Request Audio Visual equipment for an event.


File Share Request

Request creation or modification of network file shares.

File Transfers

For all requests relating to file transfers.

Finance Enterprise Account Access Modification Request

Request change of access right to Finance Enterprise (formerly ONESolution/IFAS).


General Access Request

Any request related to Accounts & Access not covered in other service request forms.

General Colleague Request

Any request related to Colleague not covered in other service request forms.

General Phishing

General Printer Request

Request assistance with Union College owned printers.

General Service Request

For general help setting something up or getting access to a system.

General Telecom Request

If you do not see a form for your specific service request, use the General Telecom Request form for help

Gift Acknowledgment Request

Request creation or modification to a Gift Acknowledgement in Colleague.

Google Group Request

Request creation or modification of a Google Group.



When you don't know what else to do, click here!

How To Recover a File/Folder from Union Network Drives

Steps to recover documents or files on either Zeus or UFiles network directories.


Learning Design and Digital Innovation Help

Faculty interested in discussing ideas and/or who need assistance utilizing technologies within instruction and/or research can request Learning Design and Digital Innovation support.


Mobile Device Help

Request assistance with a mobile device.


Nexus Help

Nexus is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.


Password reset

Request assistance with resetting your password.

Phone Request for Move Add or Change

Campus Telephones-request for new numbers, new phones, move of existing phone or reprogramming the features of a phone or the owner of the phone.


Report, Query, or XUQP Request

Request creation or modification of a Colleague Report, Query, or XUQP.

ResNet (Residence Hall Network Access)

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support.


Shared Calendar Request

Request creation or modification of a shared Google Calendar.

Shared or Department Email Account Request

Request creation of a shared (delegated) email account.

Software Installation Request

Request software installation to a Union College owned and managed device

Static IP Address Request

An unchanging IP address may be requested and assigned upon approval for various needs. ie. Monitoring devices, Cameras, special projects.


Technology Purchase Request

Request assistance purchasing technology equipment.


Virus/Malware Removal

Request assistance with a virus and malware issue.

VLAN Change Request

Union College ITS provides access to many network segments (vlans). These are segmented by location and purpose. A request can be made for a network jack to be reassigned to a different VLAN in order to gain correct access for the user and device.

Voicemail Help

Union College provides voicemail for Faculty, Staff and Departments. Access for personal mailboxes is through campus phones, calling in remotely, via web access or through a mobile device app.


Wireless Network Access

Union College offers WiFi connectivity in most buildings on campus. We are also an EduRoam participant.


Zoom Assistance

Zoom questions about creating or assistance with online meetings, access, licensing issues, polling, screen sharing, and more

Zoom Webinar Assistance

Zoom Webinars, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.