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ITS provides Zoom, a Web-based video conferencing tool to allow faculty and staff to conduct meetings online with individuals located off-campus. Unfortunately, as with any web-based service, there may be connection problems which we would like to prevent as much as possible. Below, we have listed our recommendations to you and your remote speaker in order to ensure the best connection possible. Click here to learn more about Zoom, and click here for Zoom frequently asked questions.
Zoom Connection Recommendations
- Try to connect via a wired Ethernet jack (versus wireless connection).
- This prevents WiFi dropouts and speed issues.
- If connecting from a laptop, plug in the laptop wall power.
- Battery use can adversely affect video quality.
- Test the connection before the call
- This is strongly recommended: Go to the Zoom site to test your audio connection or test your video connection.
- Ensure that you have a camera, microphone, and headphones or speakers available.
- Earbuds or headphones are preferable to avoid audio feedback and echo. Most modern laptops and all-in-one desktops have a headphone jack, microphone, and speakers built in.
- Be aware of your surroundings and how you appear visually:
- Call from a quiet location with no background noise.
- Close blinds on windows so that you are easier to see on video.
- Wear neutral, solid-colored clothing. Avoid black, white, or striped clothing.
- Be aware of your behavior. Because you are on a video conference, people can see what you are doing at all times.
- Use a virtual background if you don't want people seeing where you are. You can add or change your virtual background, or add some official Union College virtual backgrounds available at https://www.union.edu/communications/digital-assets.
- Follow all instructions in the video conferencing invitation and note important supplemental information, such as a backup phone number in case you are disconnected.
- If you are having trouble using computer audio and switch to call in over the phone, it is recommended that you call in from a landline versus a cell phone.
Be aware that ITS cannot troubleshoot remote connections in non-Union locations, because there are many equipment configurations and network connectivity options.
If you are having difficulty or you have unanswered questions, please contact the Help Desk through the ITS Service Catalog or call (518) 388-6400.