Updating ZOOM

Summary

If you have downloaded the ZOOM app and are having problems logging in, check here for some tips on performing the update.

Body

Image: Zoom logo

 

Here's how to update ZOOM's downloaded application.

 

Image: Sign in with SSO screenshot

 

Open your downloaded Zoom app and click on the

[Sign In with SSO] link. 

 

 

Image: Sign in with SSO screen shot

 

In the next window, make sure that the text box says union and not union.edu.

(You will not be able to change the .zoom.us in the box.)

 

Click on the [Continue] button in the lower right corner.

 

 

Image: Union College SSO screenshot

 

 

 

You will be taken to the College's Single Sign On page where you'll need to enter your college username (not your full email address) and password. Click on the [Sign In] button.

 

 

 

Image: Upload available screen

 

When the ZOOM application opens, there will be a notification at the top of the window - click on the [UPDATE] link to get started. 

 

 

 

Image: Zoom icon menu

You could still need an update even if you're not getting the notice.

In your Zoom application window, click on your photo or icon in the upper right corner of the application window.

In the drop-down menu, select [Check for Updates].

 

 

Image: Update available screen

 

 

In the Update Available window that pops up, click on the blue [Update] or [Install] button. Image: Update button  

 

 

The application will automatically update and then log you in again, and you will see a notice in the upper right corner that says, "Your client has been successfully updated."

 

Click here for a Knowledge Base article with more information about using Zoom.

 

 


If you are having difficulty or you have unanswered questions, please contact the Help Desk through the ITS Service Catalog or call (518) 388-6400.

 

 

 

Details

Details

Article ID: 82848
Created
Wed 7/10/19 3:00 PM
Modified
Tue 4/5/22 2:18 PM

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